MAHMOUD DIAB
IT Manager/ ERP Project Manager
Reggie
Summary
To obtain a challenging position as an IT Manager / ERP Project Manager where my technical skills, leadership abilities, and project management experience can be utilized to contribute to the growth of the organization.
More than 15 years of experience in IT management, including project management, system administration, network engineering, and software development.
• Proven track record in managing large-scale ERP implementation projects, from requirements gathering to post-implementation support.
• Excellent leadership skills, with the ability to motivate and manage cross-functional teams to meet project deadlines.
• Strong technical skills in Oracle, SAP, and other ERP systems, as well as experience in developing custom software solutions.
• Excellent communication skills, with the ability to communicate technical concepts to non-technical stakeholders.
Overview
17
17
years of professional experience
Work History
IT Manager /ERP Project Manager
Al Qasr Holding
Al Jahra
2020.02 - Current
- Oversaw the implementation of SAP Business One across the company departments and branches.
- Oversaw IT department operations.
- Managed systems and performance, conducting troubleshooting, security patching, and maintenance.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw development and implementation of improvements to support business applications operations.
- Led my company SAP Business One implementation project from start to finish, ensuring timely delivery and meeting client requirements.
- Conducted business process analysis and developed functional specifications for customization
- Developed and executed test scripts for functional testing, user acceptance testing, and integration testing
- Provided post-implementation support, including user training and issue resolution
- Conducted system audits and provided recommendations for improvements.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to company's vision.
- Supported implementation of various software systems like ERP,Ecommerce,Legal System and Payment Gateway enhance and automate company business process flows.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Managing and maintaining virtualized infrastructure
- Monitoring and troubleshooting virtual machine performance and availability.
- Managing virtual storage, networks, and virtual machines.
- Configuring and maintaining virtualization software and hardware, such as VMware vSphere.
IT Project Manager
Al Dar Systems Co, Consultancy Services
Shuwaykh
2018.12 - 2020.02
- Directed on-site Oracle implementation at Kuwait Ports Authority office and trained all Internal and foreign employees on priority Oracle system
- Fulfilled a cross-functional role as a business analyst improving services
- Prepare estimates and detailed project plan for all phases of the project
- Manage project scope and changes
- Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
- Participate in establishing practices, templates, policies and tools to expand and mature these capabilities for my company and clients as well
- Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
- Manage the day-to-day project activities and resources performance and chairs the project management team meetings
- Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and stockholders
- Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas
- Act as an internal quality control check for the project
- Set and continually manage project expectations while delegating and managing deliverable with team members and stakeholders
- Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
- Understand interdependencies between technology, operations and business needs
- Support formal/informal schedules to manage the engagement contract
- Coach, mentor, motivate and supervise project team
- Key Deliverables
- Successfully implemented Oracle Fusion Cloud ERP (Financial) for Kuwait Ports Authority (KPA) including following Modules: GL, AP, AR, FA, CM.
IT Manager
Al Safat Fresh Dairy Co, Dairy Manufacturing
As Sulaibiya
2014.05 - 2018.04
- Overall responsibility to lead and direct the Information Technology Department (ERP implementation, Development & Support Services)
- The role aims to achieve corporate objectives in providing state of the art systems and quality support to various business units of the company
- Develop policies, procedures and best practices for guidance to IT staff and to end-users
- Develop and Manage the IT budgets and expenditure on IT infrastructure, software and maintenance of the Information Technology functions
- Design and execute short plus long term strategic plans to assure infrastructure capacity
- Review strategic goals and initiatives; promote team building and work to provide growth paths for staff
- Responsible for the generation of RFPs, bids, contracts, agreements, and other major vendor interactions, Systems Operations and Maintenance
- Performed gap analysis, developed enhancements to meet organization needs, and working with team to create project plan components for ERP implementation
- Manage software development, implementation and support
- Responsible for the IT project management throughout the entire project lifecycle, including project initiation, project delivery, stakeholder management, post implementation review and project closure
- Responsible and accountable for the smooth running of our company systems within the limits of requirements, specifications, costs and timelines
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
- Ensure security of data, network access and backup systems
- Key Deliverables
- Implementing Oracle Financial and logistics for all information technology line of business subsidiaries
- General Ledger (GL), Account Payable(AP), Account Receivable(AR),Cash Management (CM), Fixed Assets (FA)
- Supply Chain, Purchasing, Inventory, Manufacturing
- Implemented Mobile Sales application (using Handheld android devices)
- Integrate all implemented ERP solutions to save time and ensure data integrity:
- Sales Force (Sales Automation)
- Human Resource / Payroll
- Maintain and Support for all (In-house) Oracle systems.
IT Project Manager & Techno-Functional Consultant
Tanzifco Group
Subhan
2009.06 - 2014.05
- Prepare estimates and detailed project plan for New ERP Implementation including all phases of the project.
- Manage project scope and changes
- Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
- Manage the day-to-day project activities and resources performance and chairs the project management team meetings
- Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership and stockholders
- Prioritize requirements and create conceptual prototypes and mock-ups for software implementation
- Create and maintain comprehensive project documentation, plans and reports
- Determine and document user requirements for business processes and workflows
- Oversee all aspects of the design and deployment of corporate information systems
- Troubleshoot and resolving any ERP related hardware, software, user access or other problems
- Resolve escalated system issues utilizing in house staff and third party consultants
- Implementing General Ledger (GL), Account Payable(AP), Account Receivable(AR),Cash Management (CM), Fixed Assets (FA), Fleet Management and Supply chain modules for all subsidiaries companies (eight subs)
- Successfully implemented Tracking Systems for municipality cleaning services project for 400+ vehicles
- Successfully prepared complete RFP for HRMS including designs, flows and custom requirement related to company business (Cleaning Services)
- Stabilizing Oracle Database by maintaining, upgrading and backup.
Senior Technical Support
Apex United, APEX
Sharq
2007.08 - 2009.05
- Apex United delivers highly skilled technical services to the customers by offering a full range of consulting services, systems integration and application support services tailored to the unique needs of each customer's industry
- Plan, organize, schedule and supervise the day-to-day technical support operations, which encompasses all troubleshooting, customer service issues, approvals, problem management, change request and installations
- Manage, monitor and maintain the knowledge database and CRM functionality to include; tracking tickets issued, outstanding, completion time etc
- Manage, follow-up and maintain all service contracts/agreements and warranties
- Walk customers through the process of installing and configuring the software on their servers and starting up the program for the first time
- Talking staff or clients through a series of actions, either face-to-face, over the phone or remotely, to help set up systems or resolve issues
- Providing support, including procedural documentation and relevant reports
- Working continuously on a task until completion (or escalate to development team, if appropriate)
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers
- Testing and evaluating new feature or technology can be benefit for the customers
- Gathering Requirement Specifications
Technical Support Engineer
Data Pulse
Sharq
2006.01 - 2007.07
- Meeting with system developers and team head to understand the systems functionalities
- Working with software developers and project support teams
- Design independent test cases for each newly developed systems
- Work with other quality technicians to document the quality processes for replication in other software
- Manage testing projects during each phase, according to the Software Development Life Cycle (SDLC)
- Running manual and automated tests
- Writing bug reports
- Reviewing documentation
- Providing objective feedback to software development project teams
- Key Deliverables
- Successfully developed with company team a Time Attendance Management software.
Education
BBA - Commerce (Accounting & Economics
Cairo University
Cairo, EgyptOracle Database Certified Professional (OCP) 11g -
Human Soft
Kuwait. Oracle PL/SQL Certified Associate (OCA) -
Certified Center
KuwaitITIL Foundation Certification (ITIL) -
New Horizon
KuwaitProject Management Professional (PMP) -
Arab Open University (AOU)
KuwaitSkills
- Ul>
- Project Management Skills, Strategic Thinking
- P>Technical Expertise
- P>ERP Implementation ,SAP Business One ERP , Oracle Fusion
- P>Financial Management, Team Management
Additional Information
- Driving License :, Yes Visa :Transferable
Accomplishments
2021-2022
I was tasked by my company with designing and implementing a new server room infrastructure to improve the company's IT operations. This project involved a complete overhaul of the existing infrastructure, which was outdated and unable to meet the demands of the growing organization. A high-speed network infrastructure, including switches and routers, to ensure fast and reliable data transfer. A comprehensive backup system to protect critical data in the event of hardware failure or other issues A robust power management system, including UPS and power distribution units, to provide uninterrupted power supply to the servers A virtualization platform using VMware, to allow for the efficient use of hardware resources and provide flexibility in managing the company's IT operations. To implement this plan, I worked closely with a team of engineers and technicians, overseeing the installation of new equipment, configuring the network infrastructure, and setting up the virtualization platform. I also developed detailed documentation and provided training to the IT staff on how to manage the new infrastructure. The new server room and virtualization platform proved to be a significant success, allowing the company to improve its IT operations and reduce costs associated with hardware and software licensing. The new infrastructure also provided a more reliable and flexible environment, allowing the IT staff to respond quickly to changing business needs. Overall, my experience in implementing a server room and virtualization has provided me with valuable skills in project management, team collaboration, and technical expertise in designing and managing complex IT infrastructures.
2019-2020
Successful Oracle Fusion ERP Implementation at Kuwait Ports Authority
2014-2015
Successful ERP Implementation for Fresh Dairy Manufacturing
Successful Mobile Sales / Hand Held System Implementation
2009-2012
Successful ERP Implementation for Trading/Service Sector
2007-2008
Successful Development for first Webbed Arabic Time & Attendance Management System integrated with different Access Devices
Timeline
IT Manager /ERP Project Manager
Al Qasr Holding
2020.02 - Current
IT Project Manager
Al Dar Systems Co, Consultancy Services
2018.12 - 2020.02
IT Manager
Al Safat Fresh Dairy Co, Dairy Manufacturing
2014.05 - 2018.04
IT Project Manager & Techno-Functional Consultant
Tanzifco Group
2009.06 - 2014.05
Senior Technical Support
Apex United, APEX
2007.08 - 2009.05
Technical Support Engineer
Data Pulse
2006.01 - 2007.07
BBA - Commerce (Accounting & Economics
Cairo University
Oracle Database Certified Professional (OCP) 11g -
Human Soft
. Oracle PL/SQL Certified Associate (OCA) -
Certified Center
ITIL Foundation Certification (ITIL) -
New Horizon
Project Management Professional (PMP) -
Arab Open University (AOU)
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