UPENDRA SHARMA
Mall Supervisor
Fahaheel,KUWAIT
Summary
Energetic, results-oriented Mall Supervisor/Store Manager with over 20 years experience in retail sales, customer service, merchandising, inventory control and personnel management. Self-directed sales professional who takes pride in maintaining the highest ethical standards at all times. Inspire loyalty, team commitment, workforce diversity, quality performance, and compliance with organizational directives.
Overview
22
22
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Mall Supervisor
Alkout Mall
01.2018 - Current
- Manage the day-to-day relationship with investors.
- Provide extraordinary customer services to ensure a great customer experience is achieved.
- Monitor and support RDD plans, Marketing and Specialty Leasing activities in the Mall.
- Conduct routine investor’s inspections and follow up to make sure all relevant issues are resolved.
- Constantly conduct a mall walk to ensure all investors are operating as per the Mall rules and standards and that all compliance standards are met.
- Supervise and coordinate with security to ensure all loading docks are operated as per the Mall rules and standards.
- Inspect units that are fitting out to ensure all fire and safety requirements are followed.
- Ensure all back-service corridor, fire escape route and staircase are kept clean and free from any obstacles.
- Provide professional customer Service to investors, employees and customers.
- Address investor’s complaints effectively.
- Reduce the number and frequency of investor’s complaints.
- Mall safety, first aid, fire and emergency procedures are effectively enforced.
- Performing physical activities that include indoor and outdoor work.
Store Manager
Sketchers
Marina, Kuwait
12.2015 - 12.2017
- Manage and oversee the store operations and functions of 9 subordinates including Asst.
- Manager and sales personnel for the sale of Sketchers Brand Sports footwear, bags and accessories.
- Report to the Area Manager.
- Achieved annual sales of KWD 760,312.
- (2016).
Store Manager
Clarks, 360 Mall & Al Fanar Kuwait
09.2010 - 12.2015
- Achieved sales of KWD 146,964 against Annual target.
01.2013 - 01.2014
- Of KWD 131,218.
- Enhanced sales of slow-moving products annually by 10 to 20% through special promotions.
Charge & Head Cashier
New Look
Fintas, Kuwait
04.2007 - 08.2010
- Lead and directed the functions of 13 salespersons.
- Reported to the Store Manager.
- Conducted research, prepared statistical reports, handled information requests, and performed clerical functions such as preparing correspondence and liaison with Mall Management.
- Prepared Daily Banking and Petty Cash Control reports.
- Conducted checks and reconciled records with appropriate inventory listings; periodic Stock Takes and Inventory checks and reported discrepancies.
- Analyzed and consolidated both sales and stock reports.
Senior Sales
Point Central Mkt. Co
06.2004 - 04.2007
Supervisor
Planet-M
Hyderabad, India
08.2003 - 05.2004
Supervisor
Music World
Hyderabad, India
10.2000 - 07.2003
Education
Degree: E-MBA - Operations Management
Assam Downtown University
Bachelor of Arts - Political Science
Manipur University
Skills
Small business operations
Coordinating with supervisors
Accomplishments
- Patronized the opening activities of new Al Kout Mall and resulting which the Mall opened successfully within given deadline (April -2018).
- Achieved the highest annual sales amount of KD 760,312.
- (2016) since the opening of the Skechers brand in Kuwait.
- Successfully conducted & completed certification training program for Knowledge & Customer Service for the sales force.
Certification
Apparel Managers Program, Apparel Group, Kuwait 2016
Timeline
Mall Supervisor
Alkout Mall
01.2018 - Current
Store Manager
Sketchers
12.2015 - 12.2017
01.2013 - 01.2014
Store Manager
Clarks, 360 Mall & Al Fanar Kuwait
09.2010 - 12.2015
Charge & Head Cashier
New Look
04.2007 - 08.2010
Senior Sales
Point Central Mkt. Co
06.2004 - 04.2007
Supervisor
Planet-M
08.2003 - 05.2004
Supervisor
Music World
10.2000 - 07.2003
Degree: E-MBA - Operations Management
Assam Downtown University
Bachelor of Arts - Political Science
Manipur University