Mohammad Asharaf
IT Support Engineer
Kuwait City,KU
Summary
Seeking an environment, which will help me to enhance my skills and allow me to use my educational skills and capabilities towards the growth of the organization. Versatile IT Support Specialist ready to tackle diverse hardware and software realities. Trusted to safeguard both physical assets and digital files against unwanted intrusion. Holistic provider of on-site and network security and technical response services.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
System / Network Administrator
Alghanim International General Trading & Contracting Co. W.L.L
Farwaniya
03.2014 - Current
- Setup of New Server and configuring domain AD control.
- Implementation & configuration application server for Group Companies.
- Managing Avaya IP Phone System.
- Producing and presenting reports to senior management.
- Provide End User Support.
- Maintenance & management of the Windows based Server Environment.
- Working on File Server and controlling user accounts access.
- Managing and monitoring of backups in multiple locations and implement auto backup for servers.
- Follow documented processes i.e.
- Implementing change control procedures.
- Troubleshooting technical problems and implementing solutions.
- Purchasing of IT Equipment and software for IT Department.
- Provide fast and accurate troubleshooting and rectification of reported faults.
- Asset management and repair logistics.
- Supporting users remotely with other Group Companies.
- Visiting to Group Companies & Project site weekly.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Facilitated smooth network operations for [5] on-site users, and total of 240 users across 5 locations
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
Education
Bachelor of Business Administration -
Certification
Have completed Hardware & Networking course & MCITP (Microsoft certified IT Professional)
Timeline
System / Network Administrator - Alghanim International General Trading & Contracting Co. W.L.L
03.2014 - Current
Plus Two
SSLC - Bachelor of Business Administration,
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