Socializing on personal and professional levels
Ibrahim Abubaker
Senior Tele Sales Representative
Kuwait City,KU
Summary
A result driven & Sales conscious individual offering Background in Sales & Customer Service. Excel in driving continuous improvements. Experienced professional and tenacious problem solver. Able to work at the detail level and identify creative solutions.
Overview
9
9
years of professional experience
2
2
Languages
18
18
Certificates
Work History
Senior Tele Sales Represeitive
National Bank Of Kuwait
06.2022 - Current
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Developed sales strategies to increase sales of Loans & Credit Cards.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Provided sales forecasts for product sales opportunities within assigned accounts.
Tele Sales Representitive
National Bank Of Kuwait
01.2020 - 05.2022
- Developed sales strategies to increase sales of Loans & Credit Cards.
- Increased consumer sales by developing and implementing effective sales strategies.
- Forecasted sales to management.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
VIP Contact Centre
National Bank Of Kuwait
01.2017 - 12.2019
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Proactively identified potential areas of improvement within the contact center operations, proposing recommendations for enhanced service delivery.
Contact Centre Representtive
National Bank Of Kuwait
11.2015 - 12.2016
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
B.S in Business Administration & Economic -
AOU
Kuwait City, Kuwait 04.2001 -
Skills
Bank Sales
Certification
Planning, Managing Tasks and Achieving Goals
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Interests
Traveling, road trips, and adventure
Fitness and Exercise
Board Games
Reading
Affiliations
- Rotary International
- Toastmasters
Timeline
Senior Tele Sales Represeitive
National Bank Of Kuwait
06.2022 - Current
Tele Sales Representitive
National Bank Of Kuwait
01.2020 - 05.2022
VIP Contact Centre
National Bank Of Kuwait
01.2017 - 12.2019
Contact Centre Representtive
National Bank Of Kuwait
11.2015 - 12.2016
B.S in Business Administration & Economic -
AOU
04.2001 -
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