Ms office
Imed Argoubi
Store Director
Kuwait City,KU
Summary
Friendly Store Director with over ten years of business management and coaching .Demonstrated success managing diverse aspects of store presentation and delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, personnel and payroll management.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Store Director
Zara
Kuwait, Kuwait
02.2012 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed team of 120 cashiers and floor staff.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Identified current and future trends that appeal to consumers.
- Developed new store location from ground up by hiring and training efficient team.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Boosted revenue by developing and deploying strategies to effectively improve operations.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Utilized information technology to record sales figures, for data analysis and forward planning.
Assistant Store Manager
Azadea Group
kuwait, Kuwait
02.2010 - 01.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
MBA - Master of Business Administration
SBS Swiss Business School
Switzerland 01.2020 - 12.2021
Certified Manager - Business Management
American Institute of Business And Management
Www.aibm.us 01.2020 - 04.2021
Bachelor of Technology - Management Information Systems
University of Tunis El Manar
Tunis 09.2003 - 07.2006
Skills
Coaching and mentoring
People management
Maximizing profitability
Relationship building and management
Strategic thinker
Goals and performance
Operations
Delegation
Budgeting
Leadership
Software
Certification
Certified Manager, American Institute of Business and Management- [Timeframe]
Interests
Travel: Exhibiting a desire to experience new cultures and environments
Volunteer Work/Community Involvement
Sports:Football
Reading : Business management books
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Certified Manager, American Institute of Business and Management- [Timeframe]
04-2021
MBA - Master of Business Administration
SBS Swiss Business School
01.2020 - 12.2021
Certified Manager - Business Management
American Institute of Business And Management
01.2020 - 04.2021
English Business courses,Americain learning center
01-2015
Managerial development program , Phi Management
07-2014
Store Director
Zara
02.2012 - Current
Assistant Store Manager
Azadea Group
02.2010 - 01.2012
Bachelor of Technology - Management Information Systems
University of Tunis El Manar
09.2003 - 07.2006