Ahmad Homoud

Responsibilities:

• (Example) Trained 3 interns on customer service and office procedures.
• (Example) Organized office transition from paper invoice to Quickbooks.
• (Example) Provided administrative support for the marketing department

Solving end customer problem, like router settings, check customer bill details, escalate the case to concern department if there is any issue, Technical and financial trouble shot.

First line support for some of IT teams, to check escalated cases from other departments, solving customer cases, help internal and external customers.

• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

• Collaborated with the sales, marketing and support teams to launch products on time and within budget.

• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

• Collaborated with the sales, marketing and support teams to launch products on time and within budget.

• Translated technical specifications into detailed product requirements.

• Coached and mentored 3new staff members, including conducting performance reviews.

• Collaborated with business, UX, marketing teams to drive brand development, and messaging.

• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.

• Collaborated with the sales, marketing and support teams to launch products on time and within budget.

• Maintained and monitored the systems.

• Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.

• Translated technical specifications into detailed product requirements.

• Enhance current run jobs in the system

• Gather information and requirements for new system

• Analyzed market trends and the competitive landscape to understand opportunities and potential value.

• Collaborated with business, UX and marketing teams to drive brand development and messaging.

• Established criteria for each milestone within the product roadmap as a means to measure developmental progress.

• Led communication with stakeholders regarding product goals and progress made.

• Tested and implemented new technology-based global projects such as MNP, New design in current system, new system (Ericsson & Siebel) .