Aarif Sayyad
Salmiya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skillful in executing and managing systems structures. Expertise in analyzing, articulating and solving problems working independently or as part of team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Specialist (Management & Digital)
AL YASRA GROUP
Kuwait, Kuwait
06.2017 - Current
- Maximized business mobilization through interdisciplinary collaboration
- Managed performance of digital business, and other channel management to ensure metric benchmarks are being met
- Ensured the execution of all work processes, quality, operational policies & onboarding merchants are aligned
- Arranged periodical audits to identify any loopholes considering company compliance
- Demonstrated knowledge of eCommerce platforms, Dynamics, Magento, Shopify and other account hierarchy
- Segmented approach to enhance ATV, UPT & repeat purchase trend
- Monitored key performance indicators on existing channels and developed improvement plans using tools & analytics
- Supported and collaborated with supply chain & training personnel
- Suggested amendments at Omni channel to make it more efficient at business & operational level
- Drove operational and service strategy contributing to +15% increase in ecommerce gross sales
- Recommended improvements in process, and service procedures
- Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Reported on campaigns performance
- Increased customer retention
- Coached and educated on Omni channel systems and process
- Created dashboards/reports, and analyzed data using statistical techniques.
- Successfully managed multiple projects simultaneously
- Gathered, organized and input information into digital database.
Senior Executive
People Group
Mumbai, India
09.2013 - 05.2017
- Managed team operations and any potential business improvements
- Constant focused on detailing of Operation from different aspects W.R.T System, Performance, Productivity & Efficiency
- Participated in pricing the solution/service and customer acquisition
- Executed customer support strategies for the current and future web enhancements and upgrades.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Managed senior-level personnel working in marketing and sales capacities.
Associate CRU
HSBC - Retail Operations
Mumbai, India
07.2009 - 05.2011
- Coordinated with all departments in conjunction with Credit team, Disbursal team & Operations to resolve outstanding issues on day to day basis to achieve sales
- Ensured compliance with company policies and all loss prevention procedures
- Maintained HSBC Audit standards.
Service Advisor
HSBC, Card Product Division
11.2007 - 12.2008
- Handled queries related to balance on card, due date payment, information on available reward points, card transaction history, late payment fees, finance charges etc., were informed over the phone to customers on less turnaround time
- Card cancellation, report of lost/stolen card was deal with utmost priority, abiding by the verification check of the customers.
Education
Master of Commerce - Accounting And Business Management
Mumbai University
Mumbai01.2014
Bachelor of Commerce -
Tolani College of Commerce
01.2006
Skills
- Team Management
- Problem Solving
- Delegation
- Onboarding
- Reporting
- Channel Partners
- Interdisciplinary collaboration
- Decision Making
- Analytical thinking
- Active Learning
- Data Analysis
- Quantitative skills
- Google Analytics
- Microsoft Dynamic
- Advance Excel
- Project Management
- Cross-Functional Communication
Accomplishments
- Studied Master Project Management PMP/PMI from Udemy
- Studying Six Sigma
- Volunteered student engagement program which helped to amplify the academic, and interpersonal development of students.
- Spoke on a society panel about development, leadership and environment.
Personal Information
- Date of Birth: 09/15/85
- Nationality: Indian
Hobbies and Interests
- Reading : Helps me to train my mind
- Traveling : It boosts self awareness and problem solving skills
- Listening to Music : Source of de-stressing
- Playing Cricket : To form strategies
- Teaching: Improves knowledge
Certification
- Business Intelligence using Power BI, Skill Nation - 2 months.
- Mastering Modern Excel Training, Skill Nation -2 months.
Traveling, Reading, Sports
- Reading : Helps me to train my mind
- Traveling : It boosts self awareness and problem solving skills
- Playing Cricket : To form strategies, and winning attitude
Languages
Hindi
Native language
English
Advanced
C1
Timeline
Operations Specialist (Management & Digital)
AL YASRA GROUP
06.2017 - Current
Senior Executive
People Group
09.2013 - 05.2017
Associate CRU
HSBC - Retail Operations
07.2009 - 05.2011
Service Advisor
HSBC, Card Product Division
11.2007 - 12.2008
Master of Commerce - Accounting And Business Management
Mumbai University
Bachelor of Commerce -
Tolani College of Commerce