Abdalaziz Aljeeran

As Team Leader and Front of House Manager at Pasta Evangelists, I was responsible for overseeing the day-to-day operation of the restaurant, leading and supporting the front-of-house team to deliver exceptional customer service in a fast-paced environment. My responsibilities included creating staff rotas, training and mentoring new and existing team members, assisting with recruitment and onboarding, delegating responsibilities, and ensuring high operational standards were maintained at all times. I took ownership of resolving customer complaints professionally and efficiently, consistently turning challenging situations into positive guest experiences while maintaining excellent customer satisfaction. Beyond my management responsibilities, I played a key role in driving business growth by building strategic partnerships with local organisations, independently negotiating and coordinating collaborations with Anytime Fitness Guildford, The Gym Group Guildford, and Specsavers Guildford. These partnerships increased brand awareness, attracted new customers, and contributed to higher sales. My strong consultative sales skills were recognised when I achieved the highest average spend per customer across all six restaurant locations. I was also the highest-reviewed employee on both Google and Tripadvisor, reflecting my commitment to outstanding customer service, and my contribution to the business was recognised through a feature in a published article about Pasta Evangelists. This role strengthened my leadership, communication, sales, negotiation, problem-solving, and team development skills while giving me valuable experience in business development and operational management.

As a Front of House Team Member at Guildford Manor Hotel & Spa, I was responsible for delivering exceptional customer service, welcoming guests, handling inquiries, processing bookings and payments, and ensuring every guest had a positive experience. Alongside my primary front-of-house duties, I was regularly trusted to support other areas of the hotel, including reception, front desk, night porter, security, and wedding and event preparation. This required me to adapt quickly to different responsibilities, work effectively under pressure, and maintain high standards across multiple departments. Through these varied roles, I developed excellent communication, customer service, sales, problem-solving, teamwork, and time management skills, while gaining confidence in resolving customer issues, ensuring guest safety, and contributing to the smooth day-to-day operation of a busy hospitality environment.

As a certified Personal Trainer at Rush, I worked closely with clients to help them achieve their health and fitness goals by designing personalised training programmes and providing ongoing coaching, motivation, and support. A key part of my role involved building strong client relationships and using a consultative sales approach to promote and sell personal training packages, helping members understand the value of tailored coaching and encouraging long-term commitment to their fitness goals. I conducted fitness assessments, monitored client progress, and adapted training and nutrition plans to suit individual needs while ensuring safe and effective exercise techniques. Through this role, I developed excellent sales, communication, customer service, and relationship-building skills, consistently creating a positive experience that encouraged client retention and satisfaction. I hold internationally recognised certifications from ISSA (International Sports Sciences Association) in Personal Training, Fitness Coaching, Nutrition, Bodybuilding Specialist, and CPR & AED, enabling me to provide professional, evidence-based guidance while prioritising the health, safety, and wellbeing of every client.

Completed a practical internship as a Personal Trainer at Gold's Gym, where I was mentored by experienced fitness professionals and developed a strong foundation in personal training, client coaching, and gym operations. Assisted trainers in conducting fitness assessments, designing personalised training programmes, and demonstrating correct exercise techniques while learning how to deliver safe, effective, and client-focused coaching. Gained hands-on experience in customer service, communication, and consultative sales by interacting with members, promoting personal training services, and understanding how to build long-term client relationships. This experience provided the practical skills and industry knowledge that formed the foundation of my career as a certified Personal Trainer.