Abdalrahman Al Hajj
Kuwait City,KU
Summary
Dynamic Supervisor with a proven track record at Nay, enhancing operational efficiency and achieving 95% customer satisfaction. Skilled in team leadership and conflict resolution, I excel in driving productivity and fostering a motivated workforce. My expertise in inventory management and sales strategy has consistently surpassed performance targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Nay
Kuwait City
01.2024 - Current
- Spearhead daily operations, optimizing workflow to reduce downtime by 15%.
- Lead a team of 10+ staff, managing schedules, delegating tasks, and enhancing productivity through targeted training.
- Achieved 95% customer satisfaction ratings by resolving complaints and implementing service improvements.
- Collaborate with senior management on strategic initiatives to boost operational performance.
Supervisor
Keif
Beirut
01.2023 - 01.2024
- Directed a 12-member team in a high-volume hospitality venue, increasing table turnover by 20% during peak hours.
- Enhanced service standards, resulting in a 30% improvement in positive customer reviews.
- Conducted biweekly staff training sessions, improving team efficiency and conflict resolution skills.
Retail Manager
Be1One Clothes
Beirut
01.2022 - 01.2023
- Surpassed sales targets by 25% through strategic merchandising and staff motivation.
- Reduced inventory discrepancies by 40% by implementing a streamlined tracking system.
- Cultivated loyal customer base via personalized service, driving a 15% increase in repeat business.
Store Manager
MD Fashion Store
Beirut
01.2021 - 01.2022
- Revamped visual merchandising, contributing to a 35% sales uplift in Q4 2021.
- Trained and mentored 8 employees, 3 of whom advanced to supervisory roles within 6 months.
Bartender/Supervisor
Root Music Venue
Beirut
01.2018 - 01.2020
- Promoted to Supervisor within 1 year for exceptional leadership and service excellence.
- Managed bar operations during events with 200+ attendees, ensuring seamless service and inventory control.
Education
Associate of Science - Information Technology
Jabal Mohsen Official Technical Institute
Lebanon01-2024
Skills
- Team leadership and training
- Operational efficiency
- Inventory management
- Customer relationship management
- Conflict resolution
- Sales strategy
- Microsoft Office proficiency
- POS systems expertise
Certification
- Customer Service Excellence Certification, LinkedIn Learning, 01/01/23
- Retail Management Fundamentals, Coursera, 01/01/22
Accomplishments
- Recognized as 'Employee of the Year' at MD Fashion Store (2022) for driving record sales.
- Implemented a staff feedback system at Keif, reducing employee turnover by 25%.
References
Available upon request.
Languages
- Arabic, Native
- English, Fluent
Personal Information
Nationality: Lebanese
References
References available upon request.
Timeline
Supervisor
Nay
01.2024 - Current
Supervisor
Keif
01.2023 - 01.2024
Retail Manager
Be1One Clothes
01.2022 - 01.2023
Store Manager
MD Fashion Store
01.2021 - 01.2022
Bartender/Supervisor
Root Music Venue
01.2018 - 01.2020
Associate of Science - Information Technology
Jabal Mohsen Official Technical Institute
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