ABDELHALIM A. ABDELRAZZAQ
Salmiya
Summary
Utilize my extensive expertise in the areas of ticketing, Reservation, customer service, sales & Marketing and other aspects of travel-tourism business & employ it in the service of reputable local organization.
Overview
26
26
years of professional experience
Work History
Sales Manager
Global Holiday
08.2010 - 01.2017
- Enhances team performance through planning, mentorship, and training.
- Identifies new business opportunities by analyzing markets and potential clients.
- Drives sales by building relationships and recommending tailored solutions.
- Maintains strong relationships with agents by providing support and guidance.
- Recommends product or service improvements based on market trends and competitor analysis.
- Ensures high-quality service by enforcing company standards.
- Develops professional knowledge through workshops, publications, and industry involvement.
- Contributes to overall team success by supporting shared objectives.
Sales Executive
Saudi Arabian Airlines
04.1994 - 06.2010
- Relationship building;
- Listening to agent requirements and presenting appropriately to make a sale;
- Maintaining and developing relationships with existing agents in person and via telephone calls and emails;
- Calling to arrange meetings with potential customers to prospect for new business;
- Responding to incoming email and phone enquiries;
- Acting as a contact between a company and its existing and potential markets;
- Negotiating the terms of an agreement and closing sales;
- Representing the organization at trade exhibitions, events and demonstrations;
- Negotiating on price, costs, and specifications with buyers and managers;
- Challenging any objections with a view to getting the customer to buy;
- Advising on forthcoming product developments and discussing special promotions;
- Recording sales or entering into a computer system;
- Gaining a clear understanding of customers' businesses and requirements;
- Making accurate, rapid cost calculations and providing customers with quotations;
- Attending team meeting and sharing best practice with colleagues
Customer Service Agent - Controller
Emirates Airline
06.1991 - 04.1994
- Ticketing, Reservation
- Customer Service reports
- Group Booking etc
Education
Basic Galileo Reservation System - Automated Multi Access system
01.2000
Beginning Windows 98 - undefined
New Horizon Institute
01.1999
Customer Service Seminar - undefined
Skyline Institute
01.1994
Advanced Diploma - Travel & Tourism Management, Airlines sales & travel Management
Skyline Institute
01.1990
High School Degree - undefined
01.1987
Skills
- Excellent knowledge of Microsoft Office and Internet
- Excellent knowledge in booking and reservation system
- Excellent analytical, critical thinking and problem-solving skills
- Strong project management skills, with ability to priorities and focus on the key issues while maintaining attention to detail
- Work well under pressure and excellent time management skills including skills around organizational and interpersonal communication skills demonstrating a highly personable and go-getter attitude as well as being resourceful, very contributing in team projects
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy development
- Strategic planning
- Direct sales
- Account management
- Performance management
- Solution selling
- Analytical problem solver
- KPI tracking
- Decisive
- Review of contracts
Language Skills
Bilingual : English & Arabic
Timeline
Sales Manager
Global Holiday
08.2010 - 01.2017
Sales Executive
Saudi Arabian Airlines
04.1994 - 06.2010
Customer Service Agent - Controller
Emirates Airline
06.1991 - 04.1994
Beginning Windows 98 - undefined
New Horizon Institute
Customer Service Seminar - undefined
Skyline Institute
Advanced Diploma - Travel & Tourism Management, Airlines sales & travel Management
Skyline Institute
High School Degree - undefined
Basic Galileo Reservation System - Automated Multi Access system
Training
- 1 – Basic Auto reservation
- 2 – Advanced auto reservation
- 3 – Basic Passengers Fares.
- 4 – وردية النقل الجوي مع الأردن
- 5 – Professional selling technique
- 6 – Professional selling technique 2
- 7 – Frontiers of service
- 8 – Saudi World Holiday
- 9 – International Cargo Rating
- 10- Cargo Automation scan reservation.
- 15 – Emirates reservation course
- 16 – Emirates automated PTA course
- 17- Emirates customer services
Appreciations letter of performance
- 1 – Emirates 1993 – 1994
- 2 – Saudi 2001
- 3 – Saudi 2004
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