Abdelrahman Haddad
Senior Sales Associate In Luxury Retail
Kuwait City,KU
Summary
Dynamic Senior Sales Associate with a proven track record at Trafalgar Trading Company, Chopard Boutique, and Habchi & Chalhoub. Excelled in CRM proficiency and customer satisfaction, consistently exceeding sales targets by leveraging expert product knowledge and exceptional relationship-building skills. Demonstrated adaptability and problem-solving abilities, enhancing customer retention and contributing to territory expansion.
Overview
10
10
years of professional experience
9
9
Certifications
Work History
Senior Sales Associate
Trafalgar Trading Company , Chopard Boutique
2015.05 - 2023.10
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Review the schedule, floor coverage , promotions and customer service in the designated departments
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Provide market and competitors feedback to the office team to assist in improving brand offers
- Controlling store cash and supervising the maintenance , health and safety standards in the store
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Handled customer complaints with empathy and composure
- Maximize department's contribution through every unit drive sales
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
Sales Associate
Habchi & Chalhoub
2014.02 - 2015.02
- Built relationships with customers to achieve my targets
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales and achieve my KPI's targets
- Operating cash procedures and issuing reward cards for clients to maximize sales opportunities
Education
High School Diploma -
Al Qabs High School
Salmiya, Kuwait 2001.04 -
Skills
Territory expansion
CRM proficiency
Solution selling
Management
Customer Service
Luxury
Objection handling
Market understanding
Sales analytics
Multitasking
Product Knowledge
Time management abilities
Problem-solving abilities
Customer Satisfaction
Team building
Adaptability
Customer Retention
Professionalism
Reliability
Certification
Training in Montegrappa
Timeline
Training in Montegrappa
2024-01
Training certificate Aigner& Escada brand products & technical training for watches and Accessories
2022-02
Certificate of Completion-Chopard Accessories Knowledge
2021-03
Certificate of Training Charriol
2020-07
Chopard Corporate , Training certificate Dior VIII Watches
2020-06
Introduction to Gemstones Seminar Chopard (GIA)
2019-05
Senior Sales Associate
Trafalgar Trading Company , Chopard Boutique
2015.05 - 2023.10
Certificate of Completion-Chopard stories to tell
2015-04
Leadership excellence
2015-03
Communication skills training
2015-02
Sales Associate
Habchi & Chalhoub
2014.02 - 2015.02
High School Diploma -
Al Qabs High School
2001.04 -