Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Abdelrahman Haddad

Abdelrahman Haddad

Senior Sales Associate In Luxury Retail
Kuwait City,KU

Summary

Dynamic Senior Sales Associate with a proven track record at Trafalgar Trading Company, Chopard Boutique, and Habchi & Chalhoub. Excelled in CRM proficiency and customer satisfaction, consistently exceeding sales targets by leveraging expert product knowledge and exceptional relationship-building skills. Demonstrated adaptability and problem-solving abilities, enhancing customer retention and contributing to territory expansion.

Overview

10
10
years of professional experience
9
9
Certifications

Work History

Senior Sales Associate

Trafalgar Trading Company , Chopard Boutique
05.2015 - 10.2023
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Review the schedule, floor coverage , promotions and customer service in the designated departments
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
  • Provide market and competitors feedback to the office team to assist in improving brand offers
  • Controlling store cash and supervising the maintenance , health and safety standards in the store
  • Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
  • Handled customer complaints with empathy and composure
  • Maximize department's contribution through every unit drive sales

  • Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.

Sales Associate

Habchi & Chalhoub
02.2014 - 02.2015
  • Built relationships with customers to achieve my targets
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales and achieve my KPI's targets
  • Operating cash procedures and issuing reward cards for clients to maximize sales opportunities

Education

High School Diploma -

Al Qabs High School
Salmiya, Kuwait
04.2001 -

Skills

Territory expansion

CRM proficiency

Solution selling

Management

Customer Service

Luxury

Objection handling

Market understanding

Sales analytics

Multitasking

Product Knowledge

Time management abilities

Problem-solving abilities

Customer Satisfaction

Team building

Adaptability

Customer Retention

Professionalism

Reliability

Certification

Training in Montegrappa

Timeline

Training in Montegrappa

01-2024

Training certificate Aigner& Escada brand products & technical training for watches and Accessories

02-2022

Certificate of Completion-Chopard Accessories Knowledge

03-2021

Certificate of Training Charriol

07-2020

Chopard Corporate , Training certificate Dior VIII Watches

06-2020

Introduction to Gemstones Seminar Chopard (GIA)

05-2019

Senior Sales Associate

Trafalgar Trading Company , Chopard Boutique
05.2015 - 10.2023

Certificate of Completion-Chopard stories to tell

04-2015

Leadership excellence

03-2015

Communication skills training

02-2015

Sales Associate

Habchi & Chalhoub
02.2014 - 02.2015

High School Diploma -

Al Qabs High School
04.2001 -

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Abdelrahman Haddad Senior Sales Associate In Luxury Retail