Abdul Rahman

• Streamlined internal processes by implementing CRM systems that improved tracking of leads, customer interactions, and forecasting accuracy.
• Enhanced customer satisfaction levels by resolving post-sales issues promptly and professionally while maintaining open lines of communication throughout resolution efforts.
• Conducted market research to identify emerging trends and technologies, ensuring the company stayed ahead of competitors in the industry.
• Established long-lasting relationships with key customers through excellent communication, understanding their needs, and providing tailored solutions.
• Provided comprehensive pre-sales & after sales support , conducting product demonstrations and addressing customer inquiries effectively.
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.

• Negotiated contracts skillfully with favorable terms for both the company and clients, fostering long-term partnerships.
• Served as a trusted advisor to customers, offering expert guidance on product selection, implementation strategies, and technical issues.
• Equipment Maintenance & Troubleshooting
  Provided technical support for forged flanges, Mud pump valves, and drilling rig components used by Drilling rigs under KOC Regulations, ensuring compliance with industry standards (API, ASME). Diagnosed and resolved field failures, reducing downtime for critical drilling operations.
• Installation & Commissioning
  Supervised on-site installation, testing, and commissioning of high-pressure valves and flanges in drilling rigs and oilfield equipment. Conducted pressure tests, leak checks, and performance validations.
• Client & Stakeholder Coordination
  Liaised with KOC/KNPC engineers, contractors, and rig operators to address technical issues and provide solutions.
  Prepared inspection reports, root-cause analyses (RCA), and maintenance recommendations etc
• Training & Safety Compliance
  Trained client teams on proper handling, maintenance, and safety protocols for respective service parts.
  Ensured adherence to HSE standards in line with KOC/KNPC requirements.

• Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
• Enhanced system performance by troubleshooting and resolving technical issues promptly.
• Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
• Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.

Caliber® Pistons
GDM™ Top Drives
Logan Power Swivels
Patriot™ Products
Sur-Lock® Quick Change
Sur-Drive™ Epicyclic Swivel
Tru-Flow™ MPD Systems

• Highly equipped knowledge with all the drilling rig supplying high quality products to the oil and gas industry. Our core focus is to provide performance enhancing solutions that meet the strictest safety standards.
• Attended trade shows and seminars to promote products and network with industry contacts.
• Collaborated with cross-functional teams to design new products and processes that adhered to strict QHSE guidelines.