Abdul Aziz Al Enzi
Officer
Kuwait City,KU
Summary
Diligent Customer Experience professional successful at satisfying all types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
1
1
Language
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Officer
Gulf Insurance Group GIG
Sharq, KUWAIT
07.2018 - Current
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers in a friendly, efficient manner following outlined steps of service.
Service Coordinator Supervisor
Al-Nawasi General Trading company
Qibla, Kuwait
03.2013 - 07.2018
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Handled day-to-day running of Work shop Calls, ensuring high levels of productivity and progression.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of 20 Engineers , overseeing hiring, training, and professional growth of employees.
Service Advisor
Ali Alghanim & Sons
Shuwaikh, Kuwait
09.2012 - 02.2013
- Maintained energy and enthusiasm in fast-paced environment.
- Completed Estimates to ensure compliance with relevant Insurance Companies .
- Exceeded goals through effective task prioritization and great work ethic.
Assistan Officer for Government Contract
Ali Al-ghanim & Sons BMW & Range Rover
Shuwaikh, Kuwait
12.2009 - 09.2012
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Monitored all company inventory to ensure stock levels and databases were updated.
Education
High School Diploma -
College of Business Studies
Hawally 09.2006 - 08.2009
Skills
File and records management
Self-defense training
Background investigations
Report preparation
Complaint resolution
Service standard compliance
Good listening skills
Timeline
Officer
Gulf Insurance Group GIG
07.2018 - Current
Service Coordinator Supervisor
Al-Nawasi General Trading company
03.2013 - 07.2018
Service Advisor
Ali Alghanim & Sons
09.2012 - 02.2013
Assistan Officer for Government Contract
Ali Al-ghanim & Sons BMW & Range Rover
12.2009 - 09.2012
High School Diploma -
College of Business Studies
09.2006 - 08.2009