Abdulkareem QIshawi

• Monitor network systems and infrastructure to ensure optimal performance and uptime.
• Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
• Troubleshoot and resolve issues related to wireless connections, including antennas and signal transmission, ensuring stable and reliable network performance.
• Diagnose and resolve network issues, and minimize downtime.
• Manage and prioritize tickets within the ticketing system to ensure timely resolution and adherence to SLAs, while maintaining clear communication with stakeholders regarding issue status and progress.

• Troubleshoot and resolve technical problems related to
desktops, laptops, printers, and mobile devices.
• Manage and prioritize help desk tickets.
• Provide end-user training and guidance on new technologies
and software applications.
• Perform regular maintenance tasks such as backups, updates,
and system monitoring to ensure optimal performance

• • Supported Vynamic POS System for KNPC gas stations
  • Creating and installing OS images in new servers
  • Assisted in modifying Batch files to edit SQL database backup
  • Assisted in creating tasks in Task Scheduler

• Assisted in monitoring network performance and identifying
  potential issues.
  • Participated in troubleshooting network connectivity problems
  and implementing solutions
  • Supported the installation, configuration and maintenance of
  network devices
  • Worked closely with the IT team to provide technical support to
  end-users