Abdullah AL-Shatti
Kuwait,Kuwait
Summary
Motivational leader. Seeks out change opportunities, capitalizing on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Branch Manager
AL-Ahli Bank of Kuwait
04.2023 - Current
- Conducted regular performance evaluations of staff members; identified areas for improvement and provided constructive feedback accordingly.
- Created and led successful business culture focused on performance.
- Handled escalated customer complaints effectively; maintained reputation for excellent customer service.
- Developed team members through comprehensive training programs, enhanced team performance.
Branch Manager
Al Ahli Bank of Kuwait
08.2021 - 03.2023
- Fostered a positive work environment, improving overall team morale.
- Provided excellent customer service, securing client loyalty.
- Reviewed and analysed sales data to identify growth opportunities.
Manager- Virtual Banking
Commercial Bank of Kuwait
09.2020 - 07.2021
- Designed and implemented training to further develop staff based on business goals.
- Led and managed administrative staff to maintain smooth daily operations.
- Developed plans and strategies to promote continuous improvement.
- Delivered high-quality results within budget and timeframe targets.
Deputy Area Manager
Commercial Bank of Kuwait
01.2020 - 09.2020
- Improved team productivity by implementing efficient work schedules.
- Addressed customer complaints promptly, enhancing their trust in the brand.
- Assisted the Area Manager in planning and executing business strategies effectively.
Assistant District Manager
Commercial Bank of Kuwait
12.2017 - 01.2020
- Managed team of five branches, driving performance with motivational strategies to exceed sales targets.
- Conducted performance reviews contributing to employee development plans.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Operation Officer
Commercial Bank of Kuwait
01.2014 - 12.2017
- Organized daily schedules to ensure smooth operation of office activities.
- Ensured compliance with regulatory standards for maintaining reputational integrity within the industry.
- Developed standard operating procedures, enhancing organisational effectiveness.
Senior Customer Relationship Officer
Commercial Bank of Kuwait
09.2012 - 12.2013
Customer Relations Officer
Commercial Bank of Kuwait
06.2012 - 08.2012
Customer Service Representative
Commercial Bank of Kuwait
04.2010 - 06.2012
Education
Kuwait University – College of Social Sciences - Social Work
Kuwait University
Kuwait 09.2005 - 08.2009
Skills
- Customer service orientation
- Team building and training
- Change management
- Negotiation proficiency
- Stress management
- Decision-Making authority
- Staff development
- KPI Analysis
- Emotional intelligence
Training Courses
- ACCOUNTING FOR NON-ACCOUNTANTS, 12/11/12, 12/13/12
- BUSINESS ETIQUETTE, 10/30/12, 10/31/12
- CABBM, 01/02/15, 05/02/15
- CBK CUSTOMER SERVICE STANDARDS, 12/03/11, 12/03/11
- COACHING SKILLS, 01/27/14, 01/30/14
- COMMUNICATION SKILLS, 11/05/12, 11/06/12
- ENGLISH CONVERSATION SKILLS, 11/05/12, 11/06/12
- ENGLISH WRITING SKILLS, 11/05/12, 11/06/12
- FRAUD DETECTION Group 21, 12/11/12, 12/13/12
- HANDLING DIFFICULT CUSTOMERS AND SITUATIONS, 10/30/12, 10/31/12
- NEGOTIATION SKILLS, 10/30/12, 10/31/12
- PROBLEM SOLVING, 10/30/12, 10/31/12
- PROBLEM SOLVING & DECISION MAKING, 10/03/11, 10/05/11
- SELLING SKILLS, 11/05/12, 11/06/12
- CBBM 11/08/16, 03/23/17
- Creative Thinking Workshop, 03/07/16, 03/08/16
- Certificate in Marketing Planning, 04/22/18, 04/24/18
- Sign Language, 10/07/18, 10/18/18
- KFAS: Personal Effectiveness and Leadership Training, 09/22/19, 09/24/19
- Successful Strategies in Disruptive Times, 01/26/21, 01/31/21
- KFAS: Innovation Challenge, 02/01/20, 03/28/21
- Train the trainer, 09/20/22, 09/22/22
- Leadership in the Digital Future, 11/13/22, 11/14/22
- Leading Change with Sustainable Innovation, 11/16/22, 11/17/22
- Change Management Principle, 06/07/23, 06/11/23
- Influencing Change by Storytelling, 07/23/23, 07/24/23
- Understand & Manage Unconscious Bias, 08/29/23, 08/30/23
- Why Building Psychological Safety is Important as a Leader, 11/04/24, 11/04/24
Personal Information
Date of birth: 09/04/87
Timeline
Senior Branch Manager
AL-Ahli Bank of Kuwait
04.2023 - Current
Branch Manager
Al Ahli Bank of Kuwait
08.2021 - 03.2023
Manager- Virtual Banking
Commercial Bank of Kuwait
09.2020 - 07.2021
Deputy Area Manager
Commercial Bank of Kuwait
01.2020 - 09.2020
Assistant District Manager
Commercial Bank of Kuwait
12.2017 - 01.2020
Operation Officer
Commercial Bank of Kuwait
01.2014 - 12.2017
Senior Customer Relationship Officer
Commercial Bank of Kuwait
09.2012 - 12.2013
Customer Relations Officer
Commercial Bank of Kuwait
06.2012 - 08.2012
Customer Service Representative
Commercial Bank of Kuwait
04.2010 - 06.2012
Kuwait University – College of Social Sciences - Social Work
Kuwait University
09.2005 - 08.2009
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