Abdullah Al Thawab
Kuwait City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Sr.Direct Channels Service Monitoring
Kuwait Finance House
12.2019 - Current
- Implementation of business process, projects, and analysis.
- Generate Reports of Direct Channels KPIs with needed analysis.
- Provide recommended solutions to enhance and develop weakness points/ area.
- Supervised work of contracted employees to keep on task for timely completion.
- Carried out day-day-day duties accurately.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Responsible of IVR, XTM and KFHOL
- Optimized workflows for increased productivity, resulting in better overall team performance.
- Created a positive work environment by fostering open communication and encouraging teamwork.
- Reduced customer complaints by implementing proactive measures to address common issues.
- Developed a high-performing team through targeted recruitment, training, and performance management.
Officer Coordination & Training
Kuwait Airways
06.2019 - 11.2019
- Evaluated qualifications of new crew at KAC.
- Ensured consistent punctuality through impeccable attendance.
- Consistently outperformed expectations with effective task organization.
- Developed strategies for ongoing performance enhancements.
Cabin Crew Member
Kuwait Airways Company
07.2018 - 09.2019
- Commercial Fleet Flight Crew
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Developed and implemented protocols for handling items left behind by travelers.
- Trained shift staff in diverse tasks through regular assignment rotations.
Team Leader - CRM Operations
Commercial Bank of Kuwait
12.2013 - 01.2018
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Tracked key metrics and developed spreadsheets and data models.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Education
Bachelor Of Accounting - Accounting And Business Management
Arab Open University
Kuwait City, KUSkills
- Certified Scrum Master
- Certified TOT
- Certified Advanced Power Bi
- Certified Data Visualisation
- Certified PCT
- KPIs
- Service monitoring and evaluation
- Airfield status monitoring
- Field technical services
- Daily workflow improvement
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Problem-solving
- Customer service
- Attention to detail
- Decision-making
- Organization and time management
- Calm under pressure
Timeline
Sr.Direct Channels Service Monitoring
Kuwait Finance House
12.2019 - Current
Officer Coordination & Training
Kuwait Airways
06.2019 - 11.2019
Cabin Crew Member
Kuwait Airways Company
07.2018 - 09.2019
Team Leader - CRM Operations
Commercial Bank of Kuwait
12.2013 - 01.2018
Bachelor Of Accounting - Accounting And Business Management
Arab Open University
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