ABDULMOHSEN ALI ALMATROUD
AL QUSOUR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
COMMERCIAL BANK OF KUWAIT
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Branch Representative
COMMERCIAL BANK OF KUWAIT
11.2021 - 07.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Education
Bachelor of Science - Management Information Systems
AMERICAN UNIVERSITY IN THE MIDDLE EAST
EQAILA02.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Outlook
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
COMMERCIAL BANK OF KUWAIT
09.2023 - Current
Branch Representative
COMMERCIAL BANK OF KUWAIT
11.2021 - 07.2023
Bachelor of Science - Management Information Systems
AMERICAN UNIVERSITY IN THE MIDDLE EAST
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