Abdulrahman Abu Diak
Assistant Manager - End User Support
Farwaniya
Summary
Bringing excellent technical know-how and problem-solving abilities gained over 24-year record of success as skilled Assistant Manager - End User Support. Highly analytical and organized multitasker with decisive nature and strong attention to detail.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Ali Abdulwahab Al Mutawa Commercial Co
kuwait
03.2010 - Current
- Managing ICT team to Support 350+ Users under following Dept
- FMCG ( Procter & Gamble , Hershey , Clorox )
- Pharmaceutical (administration , Roche , Pfizer , Pharmacies)
- Agility Warehouses
- Furniture
- Appliances
- Interacted with network services, software systems engineering and applications development to restore service and correct core problems
- Maintained computer systems and acted as support for end user problems
- Evaluated problems with applications, workstations, servers and network components to serve customers and manage technical questions
- Offered feedback on system operation to help develop modifications and reduce user problems
- Addressed system and user issues and identified solutions
- Assisted with maintaining database integrity and tracking data processing for accuracy and conformance with specifications
- Balanced performance and budget when recommending system changes to senior decision-makers
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Trained users and junior support staff in proper use of hardware and software
- Removed broken or outdated hardware, replacing with new parts to achieve desired level of performance
- Assessed feasibility of process automations and recommended their implementation
- Customized system, software and hardware settings to meet specific user needs
- Recorded daily activities completed, data communications and remedial action
- Collaborated with staff, users and management to establish requirements for new systems or modifications
- Recommended strategies to make most out of systems with limited IT infrastructure
- Reported major IT issues or defective products for further escalation
- Supported non-technical users by quickly investigating and resolving hardware and software issues
- Set up equipment based on staff needs and IT capabilities
- Researched new updates, products and changes to best practices
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual
- Tracked reported IT issues to discover trends and plan remedial action
- Monitored daily performance of existing computer systems
- Installation and maintenance of POS in retail stores ( hardware & software )
- Install CCTV systems throughout organization
- Worked with Van sales ( tracking, POS software, POS hardware )
Bader
Ahmad Al Khorafi
09.1997 - 03.2010
- Kuwait , Shuwaikh
- Traffic Signal programming and fix timing problems
- Network installation and maintenance
- Traffic Data analysis
- Upgraded operating systems to latest versions to protect company assets and personnel from unauthorized access
- Developed and implemented policies standardizing infrastructure and information security, backup and disaster recovery activities
- Optimized and tuned hardware and software systems to boost application performance, decrease resource consumption and minimize operating expenses
- Monitored critical applications and verified integrity and availability of hardware and server resources, systems and key processes
- Analyzed equipment performance records to identify weaknesses and determine which components required replacement
- Diagnosed, troubleshot and resolved hardware, software, or other network and system problems
- Back up company data and maintain robust recovery system to avoid losing vital information
- Worked with connecting traffic signal through fibre optics to control room
- Worked with installing and connecting CCTV systems in roads to control room
- Conducted miscibility studies for roads capacity.
Education
Diploma - Programing
IBE
Salmiya 05.1997 - 04.1998
High School Diploma - undefined
Jaleeb High School
Skills
Problem simulationDatabase maintenanceData processingDiagnose faultsService restorationOptimize system performanceMultitaskingTeamworkMotivationCollaboration
Timeline
Assistant Manager
Ali Abdulwahab Al Mutawa Commercial Co
03.2010 - Current
Bader
Ahmad Al Khorafi
09.1997 - 03.2010
Diploma - Programing
IBE
05.1997 - 04.1998
High School Diploma - undefined
Jaleeb High School