Summary
Work History
Education
Skills
Certification
Languages
Software
Work Preference
Work Availability
Affiliations
Quote
Timeline
Generic
Abdulrahman Almrabea

Abdulrahman Almrabea

Hawaly

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Work History

Call Center Customer Service Specialist

Amer almonjed
06.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Student Volunteer

united.edx
01.2021 - 09.2021
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Questioned customers to better understand needs and best solutions.
  • Assisting students in obtaining residence papers and university admissions

Education

No Degree - Mektronics

OKAN
Istanbul
06.2023

Skills

  • Call Volume and Quality Metrics
  • Customer Inquiries
  • Office Supplies and Inventory
  • Written and Oral Communications
  • Call Controlling
  • Nice communication
  • Customer Satisfaction
  • Complaint Resolution
  • Good Listening Skills
  • Accurate Recordkeeping
  • Issue and Complaint Resolution
  • Conflict Resolution Techniques

Certification

I have knowledge of building a website programming and advanced programming of HTML and CSS and JS .

Languages

Arabic, English, Turkish
Native language

Software

HTML

CSS

JS

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-Site

Important To Me

Company CultureWork-life balanceFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

Passionate about research-driven work. Applied insights improve efficiency, productivity, and innovation. Stay up-to-date with industry trends. Valuable asset for decision-making. Eager to contribute.

Quote

Talent hits a target no one else can hit. Genius hits a target no one else can see.
Arthur Schopenhauer

Timeline

Call Center Customer Service Specialist

Amer almonjed
06.2022 - 12.2022

Student Volunteer

united.edx
01.2021 - 09.2021

No Degree - Mektronics

OKAN

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Abdulrahman Almrabea