Abdul Rahman Haruna
Kuwait City
Summary
Proven achiever in sales, I elevated The Sultan Center's performance by implementing strategic promotional campaigns and fostering strong customer relationships, resulting in a significant sales boost. Skilled in deal closing and teamwork, my approach combines analytical thinking with effective communication, driving results and exceeding targets through adaptability and keen customer needs assessment.
Overview
7
7
years of professional experience
Work History
SENIOR SALES ASSISTANT
The Sultan Center
Kuwait Al Jahra
11.2019 - Current
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
- Fostered an environment of teamwork among junior staff members, contributing to collective achievements within the department.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
- Identified potential upselling opportunities by listening carefully to customers'' needs during conversations.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
CASHIER
Accra Mall
Ghana -Accra
07.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
MERCHANDISE
China Mall
Accra
02.2017 - 05.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Education
Senior High School Certificate - General Art
Hope International School
Ghana-Techiman03.2017
Skills
- Deal Closing
- Customer Relations
- Sales Presentations
- Follow-up care
- Cash Handling
- Complex Problem-Solving
- Customer Needs Assessment
- Visual Merchandising
- Processing payments
- Product Merchandising
- Display building
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Analytical Thinking
- Sales Techniques
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Arabic
Advanced (C1)
Personal Information
Nationality: Ghanaian
Date of birth:21/08/1994
Passport Number : G2488623
Timeline
SENIOR SALES ASSISTANT
The Sultan Center
11.2019 - Current
CASHIER
Accra Mall
07.2018 - 09.2019
MERCHANDISE
China Mall
02.2017 - 05.2018
Senior High School Certificate - General Art
Hope International School