ABDULRASHEED Musliyar
Mumbai,maharashtra
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Store Administrator
Pistachio
05.2022 - 02.2024
- Rotated merchandise and displays to feature new products and promotions.
- Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
- Assisted in the development of marketing campaigns, leading to increased foot traffic in the store.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Supported loss prevention efforts by monitoring security cameras and conducting routine audits of inventory control systems.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
Customer Service Executive
Mist IT Services
02.2022 - 04.2023
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed and updated databases to handle customer data.
Retention Executive
e Pacific
06.2019 - 09.2021
- Developed targeted outreach campaigns for at-risk clients, resulting in increased loyalty and engagement.
- Boosted customer retention rates by implementing personalized follow-up strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed high-volume inbound calls, maintaining courteous demeanor while addressing customers'' needs efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Associate
Live Digital
09.2016 - 05.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Executive Cum Cashier
Arabian Food Supply
01.2014 - 06.2016
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Training Coordinator Cum Customer Care Executive
Kaya Training Centre
06.2008 - 10.2013
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
Beauty Advisor
Ponds
11.2007 - 05.2008
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
High School Diploma -
Aji
Kerala04.2005
Skills
- Excellent Customer service skills
- Strong Conflict resolution skills
- In-depth knowledge of sales
- Ability to remain calm and professional in stressful situations
- Advanced Organizational skills
- Employee relations
- Exceptional interpersonal skills
- Self-Starter
- Trainable
- Creativity and Originality
- Retail Operations
- Delegating Work
- Work Area Inspection
- Process Improvements
- Inventory Control
- Records Organization
- Store operations
- Performance Reviews
- Merchandise Quality Assurance
- Team Development
- Inventory Management
- Budget Administration
- Product Merchandising
- Customer Service
- Multitasking and Organization
- Mathematical Aptitude
- Program implementation
- Systems and software expertise
Accomplishments
- Through cold calling successfully acquired 20 high volume accounts with monthly volume over $70 thousand with ePacific
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 98 percent marks in all categories including communication skills, listening skills, problem resolution and politeness.
- A proven track record of 'making a difference'
Languages
English, Hindi, Malayalam, Tamil
Personal Information
- Father's Name: Mohammed Ibrahim Musliyar
- Date of Birth: 10/23/83
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Computer Knowledge
Windows 98/Windows XP, MS Office & Tally, Animation
Current Place
Mumbai
Hobbies and Interests
Travelling and Socializing
Disclaimer
I hereby declare that the information above furnished is true to the best of my knowledge.
Timeline
Store Administrator
Pistachio
05.2022 - 02.2024
Customer Service Executive
Mist IT Services
02.2022 - 04.2023
Retention Executive
e Pacific
06.2019 - 09.2021
Sales Associate
Live Digital
09.2016 - 05.2019
Sales Executive Cum Cashier
Arabian Food Supply
01.2014 - 06.2016
Training Coordinator Cum Customer Care Executive
Kaya Training Centre
06.2008 - 10.2013
Beauty Advisor
Ponds
11.2007 - 05.2008
High School Diploma -
Aji
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