Abhisek Adhikari
Assistant Restaurant Manager
Kuwait City
Summary
Experienced Assistant Restaurant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Four years of progressive leadership experience.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Restaurant Manager
Alshaya Co.(Shake Shack)
Kuwait City
10.2022 - Current
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Supervisor
Alshaya Co.(Shake Shack)
Kuwait City
03.2019 - 09.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Crew Member
Alshaya Co.(Shake Shack)
Kuwait City
03.2013 - 02.2018
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Handled lines and cables to tie and untie barges and boats.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health and safety standards and procedures.
Server
Alshaya Co.(The Cheesecake Factory)
11.2012 - 07.2013
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
PREMIER HIGHER SECONDARY SCHOOL
Kathmandu,Nepal 05.2009 - 09.2012
Skills
Cost controls
Timeline
Assistant Restaurant Manager
Alshaya Co.(Shake Shack)
10.2022 - Current
Restaurant Supervisor
Alshaya Co.(Shake Shack)
03.2019 - 09.2022
Crew Member
Alshaya Co.(Shake Shack)
03.2013 - 02.2018
Server
Alshaya Co.(The Cheesecake Factory)
11.2012 - 07.2013
High School Diploma -
PREMIER HIGHER SECONDARY SCHOOL
05.2009 - 09.2012
Similar Profiles
Reem AlmughimReem Almughim
Human Resources Specialist at Alshaya Co.Human Resources Specialist at Alshaya Co.
Azam AlzomanAzam Alzoman
HR Coordinator at Alshaya Co.HR Coordinator at Alshaya Co.
Haylee ArguelloHaylee Arguello
Team Member at Shake ShackTeam Member at Shake Shack