Summary
Overview
Work History
Education
Skills
Timeline
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Abigael Guabong

Abigael Guabong

As Salimiyah

Summary

Dynamic and reliable professional with a strong work ethic and exceptional customer service skills, honed at Alshaya Group. Proven ability to manage high-pressure situations while enhancing guest experiences. Adept at task prioritization and teamwork, consistently contributing to increased customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Restaurant Hostess

Alshaya Group
04.2023 - Current
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Restaurant Server

Alshaya Group
12.2019 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Service Representative

Qualfon Call Center
10.2017 - 07.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate in Computer Technology -

STI COLLEGE OF ZAMBOANGA
Zamboanga City Philippines
04-2017

Skills

  • Strong work ethic
  • Task prioritization
  • Exceptional customer service
  • Time management
  • Teamwork and collaboration
  • Reliable and trustworthy

Timeline

Restaurant Hostess

Alshaya Group
04.2023 - Current

Restaurant Server

Alshaya Group
12.2019 - 03.2023

Customer Service Representative

Qualfon Call Center
10.2017 - 07.2018

Associate in Computer Technology -

STI COLLEGE OF ZAMBOANGA

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Abigael Guabong