ABOO ZAMAN
Kuwait City,KU
Summary
Experienced retail professional with a strong background in managing cashier operations and delivering exceptional customer service. Skilled in fostering team collaboration and consistently achieving operational goals. Recognized for reliability and adaptability, with expertise in cash handling, inventory management, and effective resolution of customer issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Cashier
Alghanim Industries
08.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Customer Service Representative
HDFC Bank
12.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
- Improved resolution time with effective problem-solving for customer complaints.
Audit Assistant
Raghunathan enterprises
02.2019 - 01.2020
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Assisted in identifying potential fraud risks by conducting thorough risk assessments on client''s financial records.
- Reduced errors in financial statements by conducting comprehensive account reconciliations and adjusting entries as needed.
Assistant Production Supervisor
Golden Enterprises
03.2018 - 01.2019
- Troubleshot equipment malfunctions, coordinating repairs swiftly to minimize disruption to production timelines.
- Increased employee productivity with thorough training and the introduction of new tools.
- Analyzed and resolved worker problems and recommended solutions.
- Boosted overall product quality, conducting routine inspections and addressing issues promptly.
- Preplanned daily activities to drive crew productivity to meet job schedule.
- Implemented safety protocols to minimize workplace accidents and maintain a safe work environment.
- Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.
Education
Bachelor of Arts - BCOM
MS University
Tamilnadu06-2017
Skills
- Customer Support
- Comprehensive Listening
- Proficient in Account Reconciliation
- Experience with SAP ERP
- Retail Transaction Processing
- Skilled in MS Office Applications
- Experience with M3 IREX Studio
Personal Information
- Nationality: Indian
- Visa Status: 18 transferable
- Civil ID: 296031505154
Certification
Cloud Computing Foundations
Timeline
Head Cashier
Alghanim Industries
08.2022 - Current
Customer Service Representative
HDFC Bank
12.2020 - 08.2021
Audit Assistant
Raghunathan enterprises
02.2019 - 01.2020
Assistant Production Supervisor
Golden Enterprises
03.2018 - 01.2019
Bachelor of Arts - BCOM
MS University
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