Summary
Overview
Work history
Education
Skills
Certification
Languages
Projects
References
Timeline
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Adel Alkhulaifi

Adel Alkhulaifi

Summary

Dynamic and results-driven professional with a strong foundation in teamwork, communication, and strategic planning. Demonstrates exceptional problem-solving abilities and remains calm under pressure, ensuring high-quality outcomes. Adept at public speaking and time management, with a keen focus on quality assurance. Committed to leveraging skills to drive organisational success and continuous improvement.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Rotation / Call center agent

National Bank of Kuwait (NBK)
2021.03 - 2021.06

Successfully completed comprehensive banking and compliance training through NBK's WATANI Personal Development Platform (PDP).

  • Developed a strong understanding of Anti-Money Laundering (AML) regulations and procedures to support financial crime prevention.
  • Completed Fraud Awareness training, strengthening knowledge of fraud detection, prevention, and reporting practices.
  • Gained knowledge of the Customer Protection Manual, ensuring compliance with customer rights, ethical conduct, and banking service standards.
  • Completed Data Protection training, enhancing awareness of information security, confidentiality, and privacy regulations.
  • Learned and applied the NBK Code of Conduct, reinforcing professional ethics, integrity, and corporate governance principles.
  • Improved organizational and workplace efficiency through Time Management training.
  • Strengthened professional communication, customer service, compliance awareness, and workplace professionalism in a banking environment.

Professional Training Completed (certificates)

  • Anti-Money Laundering (AML)
  • Fraud Awareness
  • Customer Protection Manual
  • Data Protection
  • NBK Code of Conduct
  • Time Management

Operation agent

Commercial Bank of Kuwait (CBK)
2021.08 - 2021.10
  • Monitored operational costs to ensure budget compliance.
  • Decreased operational inefficiencies by implementing innovative process improvements.
  • Streamlined logistics for enhanced customer satisfaction.
  • Engaged with cross-functional teams for effective project completion.
  • In charge of LC's and Corporate Banking

Transaction coordinator

Directorate general of civil Aviation (DGCA)
2022.06 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Coordinate daily operational and administrative transactions between internal departments and external stakeholders.
  • Process and verify transaction records while ensuring accuracy and compliance with DGCA policies and procedures.
  • Prepare, review, and maintain documentation related to operational and financial transactions.
  • Monitor transaction progress and resolve discrepancies in a timely manner.
  • Support cross-functional teams to ensure efficient workflow and smooth operational processes.
  • Maintain confidential records and ensure data accuracy within internal systems.
  • Communicate professionally with colleagues, government entities, and service providers to facilitate operational requirements.
  • Contribute to improving process efficiency while maintaining high standards of accuracy and customer service.

Education

Bachelor of business Management -

The Australian College of Kuwait
2018.01 - 2020.01

Diploma of business Management - undefined

The Australian College of Kuwait
2016.01 - 2018.01

high school - IGCSE

Oxford Academy high School
2012.01 - 2014.01

Skills

  • Teamwork
  • Communication
  • Time management
  • Problem-solving
  • Calm under pressure
  • Public speaking
  • Strategic planning
  • Quality Assurance

Certification

  • Injaz Certificate of Innovation camp
  • Injaz Certificate of job shadow
  • Injaz Certificate of head start program
  • Academic Excellence in Economics
  • Dubai expo: Innovation and Entrepreneurship
  • Airport aviation language

Languages

Arabic
English

Projects

Most projects are done in the Australian College of Kuwait, Helping kids with cancer (ACK CSR), A CSR project revolved around making an entertainment day for the children who suffer from cancer, Company Program (INJAZ), Chief operations officer (COO) of a company, where we planned, designed, market, launched successfully the company., Kuwait International Airport, As an employee of DGCA we raised an awareness about how important safety and security is in the airports

References

References available upon request

Timeline

Transaction coordinator

Directorate general of civil Aviation (DGCA)
2022.06 - Current

Operation agent

Commercial Bank of Kuwait (CBK)
2021.08 - 2021.10

Rotation / Call center agent

National Bank of Kuwait (NBK)
2021.03 - 2021.06

Bachelor of business Management -

The Australian College of Kuwait
2018.01 - 2020.01

Diploma of business Management - undefined

The Australian College of Kuwait
2016.01 - 2018.01

high school - IGCSE

Oxford Academy high School
2012.01 - 2014.01
Adel Alkhulaifi