Adeline Escanlar
Al 'Adan Block 2 Street 61,Kuwait City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Driver
Tahani Alsoomali
01.2024 - Current
- Transport children and other passengers to and from school.
- Ensure the safety of all students.
- Assist students with getting on and off the car as needed.
- Discipline children as needed to maintain a safe environment.
- Perform inspections of the car before and after each route.
Hotel Front Desk Receptionist
Waterfront Insular Hotel
08.2020 - 09.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Completed late check-ins and directed guests to rooms and facilities.
Housekeeping Room Attendant
Marco Polo Hotel
02.2018 - 03.2020
- Ensured cleanliness and sanitation of guest rooms and common areas following established protocols.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for efficient operations.
- Collaborated with maintenance teams to report repairs and address safety concerns promptly.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
Primary School Teacher
Rizal Elementary School
05.2017 - 12.2017
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
- Implemented classroom management strategies to foster a positive and productive learning environment.
- Collaborated with parents and faculty to address student needs and promote academic success.
- Utilized educational technology tools to facilitate interactive learning experiences in the classroom.
- Assessed student performance regularly, providing feedback to support individual growth and development.
- Led professional development workshops for staff, focusing on innovative teaching methodologies and best practices.
- Mentored new teachers, offering guidance on instructional techniques and classroom management skills.
- Coordinated extracurricular activities that enhanced students' social skills and community involvement.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
- Designed daily lesson plans customized to student needs.
- Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
Insurance Customer Service Representative
Malayan Insurance Company, Incorporated
01.2014 - 03.2017
- Documented customer interactions accurately in CRM software to maintain comprehensive records.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Home Appliance Sales Associate
Imperial Appliance Plaza
11.2012 - 12.2014
- Assisted customers in selecting home appliances based on needs and preferences.
- Educated clients on product features, benefits, and maintenance requirements.
- Monitored competitor pricing and promotions to inform sales strategies.
- Participated in ongoing product training sessions to maintain expertise in home appliances, offering accurate information to customers.
- Maintained a clean, safe showroom environment that enhanced the shopping experience for all visitors.
- Increased customer satisfaction by providing personalized product recommendations and demonstrating appliance features.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Addressed each customers' needs and wants to recommend suitable product options.
Ticketing Agent
Travel Services
05.2010 - 10.2012
- Processed ticket transactions efficiently, ensuring accuracy in sales and refunds.
- Managed customer inquiries, providing timely assistance and resolving issues effectively.
- Coordinated with various departments to streamline ticketing operations and improve service delivery.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Bachelor of Elementary Education (Generalist) -
University College of Mindanao
Panabo City, Philippines04-2017
Skills
- Problem Solving
- Multi Tasking
- Adaptability
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Customer service
- Punctual and reliable
Languages
Arabic
English
tagalog
Timeline
Driver
Tahani Alsoomali
01.2024 - Current
Hotel Front Desk Receptionist
Waterfront Insular Hotel
08.2020 - 09.2023
Housekeeping Room Attendant
Marco Polo Hotel
02.2018 - 03.2020
Primary School Teacher
Rizal Elementary School
05.2017 - 12.2017
Insurance Customer Service Representative
Malayan Insurance Company, Incorporated
01.2014 - 03.2017
Home Appliance Sales Associate
Imperial Appliance Plaza
11.2012 - 12.2014
Ticketing Agent
Travel Services
05.2010 - 10.2012
Bachelor of Elementary Education (Generalist) -
University College of Mindanao