Adnan Naeem
Salmiya
Summary
Resourceful and client-focused travel consultant with over seven years of experience in corporate travel coordination, visa facilitation, and hospitality services. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in itinerary planning and cost management, valued for reliability and flexibility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Travel Consultant / Concierge Officer
Qiblah Integrated Services
09.2020 - Current
- Spearheaded corporate travel arrangements, including booking flights, hotels, and transportation for high-profile clients.
- Streamlined visa application processes and ensured compliance with international travel regulations.
- Delivered after-hours support for urgent client requests, demonstrating adaptability and commitment to service excellence in high-pressure situations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Developed strong relationships with vendors, ensuring negotiated rates and preferred availability for clients.
- Ensured compliance with corporate policies regarding employee safety during business travels.
- Monitored industry news sources for updates affecting travel plans, proactively communicating changes as needed.
- Delivered personalized concierge services, catering to VIP client needs such as airport transfers and luxury accommodations.
- Managed incoming calls and emails.
Business Travel Consultant/ Retail Travel Consultant
Qiblah Travels & Tourism
06.2017 - 01.2020
- Managed travel needs for corporate clients (e.g., EY, HSBC, AIG & others) including flight and accommodation bookings.
- Prepared multiple fare quotations and optimized travel itineraries based on client requirements.
- Handled post-hours travel requests, ensuring uninterrupted service for global clients.
- Built and maintained strong relationships with clients and vendors.
- Responded to inquiries with professionalism and efficiency, ensuring top-tier customer service.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
- Issue tickets of other Qiblah’s branches whenever needed.
- Issue Agents and sub-agent’s tickets.
- Providing insurance and ad on options to all customers.
- Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
- Perform other tasks assigned by the Supervisor.
Ticketing Trainee
Al-Jarallah Travels & Tours
02.2017 - 03.2017
- Customer Care.
- Booking and Issuing Tickets .
- Assisting the supervisor.
Property Manager
Family-Owned Property Business
04.2006 - 12.2016
- Managed property transactions, including sales and rentals, ensuring smooth negotiations and client satisfaction.
- Oversaw property listings, marketing, and client viewings to maximize business opportunities.
- Handled financial documentation and provided market insights to advise on property investments.
Education
Higher Secondary Education -
Pakistan School & College
Salmiya12.2005
Skills
- Visa handling & documentation
- Concierge and VIP services
- Client relationship management
- Travel Booking systems (Galileo, Amadeus)
- Hotel reservations
- Corporate travel coordination
- Strong communication skills
- Advanced itinerary planning
- Tech-savviness
- Global travel expertise
- Team collaboration
Certification
- Galileo Fares & Ticketing Training, 2017,
- Amadeus Reissue, Refund, and EMD Training, 2018.
- Certificate in Basic Air Fares, Galileo Reservation & Selling Skills, Skyline Institute, 2008.
- Sabre Advanced Training, 2018.
Languages
English
Urdu
References
Malik Hayat, +965 99574605, Branch Manager, Al Aban International Travel & Tourism Company
Personal Information
Title: Business Travel Consultant
Timeline
Business Travel Consultant / Concierge Officer
Qiblah Integrated Services
09.2020 - Current
Business Travel Consultant/ Retail Travel Consultant
Qiblah Travels & Tourism
06.2017 - 01.2020
Ticketing Trainee
Al-Jarallah Travels & Tours
02.2017 - 03.2017
Property Manager
Family-Owned Property Business
04.2006 - 12.2016
Higher Secondary Education -
Pakistan School & College
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