Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NOURAN HASAN

Sales Assistant, Receptionist, Marketing
Kuwait City

Summary

Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Friendly sales assistant with years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Receptionist

JW Marriott
Kuwait City
09.2021 - 03.2022
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Increased sales by 10%
  • Responded to inquiries from callers seeking information.

Retail Assistant

zara
kuwait city
01.2020 - 04.2021
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Displayed merchandise by arranging in appealing ways to boost sales

Call Center Agent

oreedoo
kuwait city
04.2019 - 12.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Jumeirah Hotel
06.2017 - 03.2018
  • Received excellent feedback from my supervisor for exceeding customer expectations
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Received and routed business correspondence to correct departments and staff members
  • Greet all guests and assist them with check-in and check-out
  • Manage guest bookings and reservations
  • Maintain a positive attitude and friendly demeanour Respond to all guest questions and requests.

Sales assistant

06.2015 - 03.2016
  • Greeting customers and offering assistance
  • Recommending products or merchandise to help customers
  • Answering questions and addressing concerns
  • Informing customers about sales, promotions and policies
  • Demonstrating how products work
  • Taking payments for purchases and packaging purchases
  • Stocking merchandise and creating displays
  • Taking inventory and monitoring sales floor kuwait

translator

02.2015 - 04.2015
  • Maintained message content, tone and emotion as closely as possible
  • Replicated flow, style and overall meaning of original texts
  • Applied cultural understanding to discern specific meanings beyond literal written words
  • Translated documents in English and Arabic
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

Education

High School Diploma -

Oxford
Kuwait, Salwa
09.2010 - 05.2012

Some College (No Degree) - Accounting And Business Management

University of Kuwait
Kuwait City
08.2012 - 06.2014

Skills

Communication Skillsundefined

Accomplishments

  • Responded to over 100 customer inquiries each day.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Resolved product issue through consumer testing.
  • Supervised team of 14 staff members.
  • Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Timeline

Receptionist

JW Marriott
09.2021 - 03.2022

Retail Assistant

zara
01.2020 - 04.2021

Call Center Agent

oreedoo
04.2019 - 12.2019

Jumeirah Hotel
06.2017 - 03.2018

Sales assistant

06.2015 - 03.2016

translator

02.2015 - 04.2015

Some College (No Degree) - Accounting And Business Management

University of Kuwait
08.2012 - 06.2014

High School Diploma -

Oxford
09.2010 - 05.2012
NOURAN HASANSales Assistant, Receptionist, Marketing