Ahmad Mashlab

I joined Regal Foods with the objective of establishing a dedicated wholesale and B2B sales division, both within Kuwait and in international markets. This includes a strategic expansion plan to open multiple branches outside Kuwait. Since joining the company, this initiative has been my top priority, as I work on laying the operational and strategic foundations to ensure a strong and sustainable growth path for this new business channel."

• Increased sales performance for a department of 8 employees through strategic planning and continuous performance monitoring.
• Consistently achieved and exceeded monthly sales targets over multiple consecutive months.
• Opened new client accounts and cultivated strong, long-term business relationships.
• Resolved legacy customer issues and successfully reestablished partnerships, restoring trust and ongoing collaboration.
• Recovered overdue balances from the market with professionalism and efficiency.
• Monitored client inventory levels regularly to ensure prompt order fulfillment and maintain high customer satisfaction.
• Oversaw daily department operations, ensuring a smooth workflow and timely task completion.
• Applied strong leadership and problem-solving skills to enhance team productivity and streamline internal processes.

• Monthly Replenishment & Orders follow-up
• Open New Accounts
• Retailer Stuff Training
• Following-Up the payments
• weekly visits for Retailer Management to discuss how to Develop sales plans
• Weekly visits retailer Branches to check our products on the shelves
• Contacted regular and prospective customers to explain product features and solicit orders.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Build an excellent client relationships

• Organizing the weekly work schedule for employees
• Solving customer problems to the fullest
• Full training for new employees
• Created strategies to develop and expand existing customer sales, resulting in increase in monthly & annual sales.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Implemented service improvements to enhance sales cycle.
• Launched new training program to boost employee skills and staff retention rate.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Took ownership of customer issues and followed problems through to resolution.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Generated customer satisfaction surveys to analyze results into action plans.

• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Developed and implemented strategies to increase sales and improve customer service.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.
• Communicated customer feedback and complaints to team members to promote proper resolution.

• Scanned documents and saved in database to keep records of essential organizational information.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Analyzed current data records to provide detailed reports.
• Developed and implemented data entry operations.
• Managed and organized documents for data entry tasks.
• Assisted with developing data entry processes.