Ahmad Mashlab
Key Account Manager
Kuwait
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales Account Manager
Al-Fahad Trading & Industrial EST. ( Vortek )
Kuwait
02.2018 - Current
- Monthly Replenishment & Orders follow-up
- Open New Accounts
- Retailer Stuff Training
- Following-Up the payments
- weekly visits for Retailer Management to discuss how to Develop sales plans
- Weekly visits retailer Branches to check our products on the shelves
- Contacted regular and prospective customers to explain product features and solicit orders.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Build an excellent client relationships
Retail Branch Manager
V-Store Company (STC Kuwait Telecommunications Company )
kuwait
12.2013 - 03.2017
- Organizing the weekly work schedule for employees
- Solving customer problems to the fullest
- Full training for new employees
- Created strategies to develop and expand existing customer sales, resulting in increase in monthly & annual sales.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Implemented service improvements to enhance sales cycle.
- Launched new training program to boost employee skills and staff retention rate.
Assistant Workshop Manager
Al-Babtain turnkey Solutions ( Samsung )
Kuwait
09.2011 - 11.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
Direct Sales Supervisor
Betaqati Company ( Student Discount Card )
Kuwait
01.2008 - 01.2009
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Data Entry Officer
American Harford University
Kuwait
01.2006 - 12.2007
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Analyzed current data records to provide detailed reports.
- Developed and implemented data entry operations.
- Managed and organized documents for data entry tasks.
- Assisted with developing data entry processes.
Education
Graphic Designer -
Integrated Studies Institute ( ISI )
Kuwait 01.2011 - 12.2011
International Computer Driving License ( ICDL ) -
Integrated Studies Institute ( ISI )
Kuwait 01.2011 - 12.2011
No Degree -
Harvard University
Kuwait 04.2001 -
Skills
Ability to learn quickly technical informationundefined
Timeline
Sales Account Manager
Al-Fahad Trading & Industrial EST. ( Vortek )
02.2018 - Current
Retail Branch Manager
V-Store Company (STC Kuwait Telecommunications Company )
12.2013 - 03.2017
Assistant Workshop Manager
Al-Babtain turnkey Solutions ( Samsung )
09.2011 - 11.2013
Graphic Designer -
Integrated Studies Institute ( ISI )
01.2011 - 12.2011
International Computer Driving License ( ICDL ) -
Integrated Studies Institute ( ISI )
01.2011 - 12.2011
Direct Sales Supervisor
Betaqati Company ( Student Discount Card )
01.2008 - 01.2009
Data Entry Officer
American Harford University
01.2006 - 12.2007
No Degree -
Harvard University
04.2001 -
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