Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales Account Manager
Al-Fahad Trading & Industrial EST. ( Vortek )
Kuwait
2018.02 - Current
Monthly Replenishment & Orders follow-up
Open New Accounts
Retailer Stuff Training
Following-Up the payments
weekly visits for Retailer Management to discuss how to Develop sales plans
Weekly visits retailer Branches to check our products on the shelves
Contacted regular and prospective customers to explain product features and solicit orders.
Monitored market activity and quoted pricing to maintain healthy profit margins.
Build an excellent client relationships
Retail Branch Manager
V-Store Company (STC Kuwait Telecommunications Company )
kuwait
2013.12 - 2017.03
Organizing the weekly work schedule for employees
Solving customer problems to the fullest
Full training for new employees
Created strategies to develop and expand existing customer sales, resulting in increase in monthly & annual sales.
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Implemented service improvements to enhance sales cycle.
Launched new training program to boost employee skills and staff retention rate.
Assistant Workshop Manager
Al-Babtain turnkey Solutions ( Samsung )
Kuwait
2011.09 - 2013.11
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Took ownership of customer issues and followed problems through to resolution.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Generated customer satisfaction surveys to analyze results into action plans.
Direct Sales Supervisor
Betaqati Company ( Student Discount Card )
Kuwait
2008.01 - 2009.01
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Assisted sales team members in developing customer relationships, and building customer loyalty.
Facilitated regular team meetings to discuss challenges, successes and strategies.
Developed and implemented strategies to increase sales and improve customer service.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Improved productivity of customer service team by leading training initiatives and revamping schedules.
Communicated customer feedback and complaints to team members to promote proper resolution.
Data Entry Officer
American Harford University
Kuwait
2006.01 - 2007.12
Scanned documents and saved in database to keep records of essential organizational information.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Analyzed current data records to provide detailed reports.
Developed and implemented data entry operations.
Managed and organized documents for data entry tasks.
Assisted with developing data entry processes.
Education
Graphic Designer -
Integrated Studies Institute ( ISI )
Kuwait
2011.01 - 2011.12
International Computer Driving License ( ICDL ) -
Integrated Studies Institute ( ISI )
Kuwait
2011.01 - 2011.12
No Degree -
Harvard University
Kuwait
2001.04 -
Skills
Ability to learn quickly technical informationundefined
Timeline
Sales Account Manager
Al-Fahad Trading & Industrial EST. ( Vortek )
2018.02 - Current
Retail Branch Manager
V-Store Company (STC Kuwait Telecommunications Company )
2013.12 - 2017.03
Assistant Workshop Manager
Al-Babtain turnkey Solutions ( Samsung )
2011.09 - 2013.11
Graphic Designer -
Integrated Studies Institute ( ISI )
2011.01 - 2011.12
International Computer Driving License ( ICDL ) -
Integrated Studies Institute ( ISI )
2011.01 - 2011.12
Direct Sales Supervisor
Betaqati Company ( Student Discount Card )
2008.01 - 2009.01
Data Entry Officer
American Harford University
2006.01 - 2007.12
No Degree -
Harvard University
2001.04 -
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