Ahmad OKDE
Bank
FAYHA BLOCK 8 Street 82,Kuwait
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
A Manager & Supervisor with 16 years of experience in projects. Responsible for the management of teams of up to 15 direct and 7 indirect employees. Has High level knowledge in project execution using best practices of waterfall and agile methodologies. High level knowledge of Notebook, MS Project, MS Excel, MS Word. Possess well-developed communication skills and excellent time management abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
San Manuel
777 San Manuel Blvd S
08.2022 - 08.2023
- Hired and onboarded team members to meet immediate and expected demand.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Supervisor of Operations
San Manuel
777 San Manuel Blvd S
09.2020 - 07.2022
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Balances bank inventory at the end of the shift and reports any discrepancies to management. Inspects and monitors money, examining for counterfeit currency, coins, fraudulent identification, credit cards and monetary instruments. Maintains internal controls through immediate reports concerning shortages, errors or discrepancies. Complies with all Gaming Commission Regulations (GCR) including; Bank Secrecy Act (BSA), Title 31 and U.S. Patriot Act.
Hiring and Recruiting Manager
AT&T
3502 Tyler St Suite 103
02.2018 - 08.2020
- Assisted in employee recruitment, hiring and interview processes.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Developed employee orientation and training programs for new hires.
- Suggested promotions and wage increases according to employee performance.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Reported on workplace health and safety compliance to superiors.
- Helped with employee transfers and referrals.
Manager's Assistant
Federal Reserve of New York
Liberty Street New York City
01.2016 - 01.2018
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Human Resources Assistant
Bank Of America
6370 Magnolia Ave
02.2013 - 12.2015
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
Education
Associate of Arts - Computer Science And Programming
06.2020
- 4 GPA
- Ranked in Top 5 of class
Associate of Science - Business Management
03.2019
Bachelor of Science - Business Administration And Management
05.2015
- Dean's List Honoree business Year 2015
- Completed continuing education
Bachelor of Arts - Business Administration
04.2014
- Completed professional development in Business
- Cum laude graduate
- Major in Business Law
Skills
- Problem-Solving
- Incidents Management
- Logistics Oversight
- Planning and Implementation
- Team Leadership
- Workforce Training
- Management information systems
- Accomplished manager
- Solution selling
- Analytical problem solver
- Database Management
Languages
English
Full Professional
Arabic
Full Professional
Spanish
Professional
Armenian
Limited
French
Full Professional
Accomplishments
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Websites
Certification
- Association for Project Management (APM)
- Awarded employee of the month the most times (nine) of any employee over 3 years.
- San Manuel April 2021 Employee of the month - County of Riverside Feb 2021
- Licensed Hiring Manager
- Sales Manager Certificate
- ACE - Adobe Certified Expert, Photoshop
- CAP - Certified Administrative Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations - San Manuel
08.2022 - 08.2023
Supervisor of Operations - San Manuel
09.2020 - 07.2022
Hiring and Recruiting Manager - AT&T
02.2018 - 08.2020
Manager's Assistant - Federal Reserve of New York
01.2016 - 01.2018
Human Resources Assistant - Bank Of America
02.2013 - 12.2015
Riverside City College - Associate of Arts, Computer Science And Programming
UC Riverside: College of Humanities, Arts - Associate of Science, Business Management
University of California - Bachelor of Science, Business Administration And Management
University of California - Bachelor of Arts, Business Administration
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