Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ahmad Rajab

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Managing Director /Director of Sales and Marketing

Kuwait Gallery
08.2018 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.

HR Assistant

Tyche Group / Al Hukair
04.2016 - 07.2018
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.

Guest Relations Supervisor

Regency Palace Hotel
07.2014 - 03.2016
  • Served as a liaison between management and frontline staff, facilitating open communication channels that promoted teamwork and collaboration throughout the hotel operation.
  • Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
  • Contributed to an increase in positive online reviews by consistently delivering exceptional customer service experiences.
  • Supported sales efforts by proactively reaching out to potential clients during targeted marketing campaigns or events held at the property.

Instant Service Shift Leader

Crown Plaza Hotel
02.2012 - 06.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor's Degree - Business Administration And Management

UNIVERSITY OF JORDAN
Amman Jordan
01.2013

Skills

  • Operations Management
  • Staff Management
  • Business marketing
  • Business Planning
  • Project Management
  • Business Administration
  • Business Development
  • Financial Management
  • Human Resources Management
  • E-commerce strategy
  • Social Media Marketing
  • Forecasting

Accomplishments

    Was awarded The Certificate of Excellence with Thanks a Zillion towards the work & Contribution in Timely completion of Administration tasks in Crown plaza Jordan Dead Sea Resort & Spa.

Certification

Communication Skills/Telephone Techniques

Public Relation and Human Relation

Office Management and Banking/ Records Management

Merlin training (brilliant basics – opera )

Opera system.

Ocean ERP System

Xzero Accounting system

Horizon system /Sky-Bayan.

Quality management system (QMS).

Working knowledge of Internet.

Microsoft (Word, Excel, Power Point).

Timeline

Managing Director /Director of Sales and Marketing

Kuwait Gallery
08.2018 - Current

HR Assistant

Tyche Group / Al Hukair
04.2016 - 07.2018

Guest Relations Supervisor

Regency Palace Hotel
07.2014 - 03.2016

Instant Service Shift Leader

Crown Plaza Hotel
02.2012 - 06.2014

Bachelor's Degree - Business Administration And Management

UNIVERSITY OF JORDAN

Communication Skills/Telephone Techniques

Public Relation and Human Relation

Office Management and Banking/ Records Management

Merlin training (brilliant basics – opera )

Opera system.

Ocean ERP System

Xzero Accounting system

Horizon system /Sky-Bayan.

Quality management system (QMS).

Working knowledge of Internet.

Microsoft (Word, Excel, Power Point).

Ahmad Rajab