Ahmad Raza Chishti

On Role : International Turnkey Solutions

( Hired on the Role : VA Analyst )

Trained under for consecutive weeks at Security Operations Center, Vulnerability Assessment and Penetration Testing, Network Service & Support, Security Design and Compliance Team.

• Inform and send alerts to network, server, application, security and respective teams with predefined Derdack Signl4 alerting System.
• Proactive monitoring with SquaredUp Inhouse dashboard for all alerts.
• Remove and add network related device node to Solarwinds and EMCO Ping Monitor.
• Schedule maintenance mode for network devices and servers under planned activities on Squaredup, EMCO Ping Monitor, SCOM and Solarwinds.
• Generate shift and daily alerting reports for concerned team managers.
• Inform through call as well as sent an email to concerned team regarding downtime of applications, servers, network and security devices.
• Collect alerts and inform the concerned team on generating from BMC Helix Operations to impacted service for servers and network devices.
• Maintain application server operations for overloading of CPU, disk space, memory and network logs and inform concerned teams.
• Updating services and restart the nodes of Web Logic Console for any impacted service alerts on critical applications.
• Monitor dashboard of AppDynamics for application service incase of high increase in spike of errors.
• Schedule maintenance mode for VM hosted servers on VMware Aria Operations and collect alerts generated for informing to concerned team.
• Be a team-worker with 14 coworkers.

• Client : Aforeserve Limited, Infobahn Technical Limited, Are Wireless, Shivani Infosys.
• Keyboard Test in BIOS and generating reports for 150+ Laptops at Deloitte Shared Services Pvt Ltd, Kondapur.
• Keyboard Test in BIOS and generating reports for 250+ Laptops at Deloitte Shared Services Pvt Ltd, Kondapur
• Installation and Cabling of 3 edge-core switches as well as 2 SD-WAN Servers at HGS Office (Q-City), Financial District
• Installation and Cabling of 3 edge-core switches as well as 2 SD-WAN Servers at HGS Office (DLF Cybercity), Gachibowli
• Installation and Network Configuration of HP LaserJet Tank MFP 2606dn Printer and HP LaserJet M42625dn MFP Printer with reports of Usage, Network Information, Configuration and Network Summary as well as Installation of necessary drivers at End User PC of AU Small Finance Bank, Kothapet Branch
• Firmware upgradation of HP LaserJet Tank MFP 2606sdw Printer with reports of Configuration, Network Summary and guiding users as well as configuring printer on end user PC at Aditya Birla Sun Life Insurance, Somajiguda Branch
• Co-ordination and translation between Cisilion (UK Team) and 2 SDI Technicians
• Installation and Supervision with physical cabling of 46+ Access Points at RMZ Spire, Hitech City
• Hardware Installation and assembling of components for 9 HP LaserJet Mgd Flw MFP E67660z Printers and 12 HP LaserJet Mgd Flw MFP E82650z Printers with PIR reports of HP at Deloitte (Offices of the US), Gachibowli.
• Hardware Installation and assembling of components of 4 HP LaserJet Mgd Flw MFP E67660z and 7 HP LaserJet Mgd Flw MFP E60155dn Printers with PIR reports for HP at Deloitte ( Offices of the US ), Gachibowli.
• Hardware Installation and assembling of components as well as firmware upgradation of HP LaserJet Mgd MFP E72425 Printer with PIR Reports for HP at Genpact, Hafeezpet.
• Hardware Installation and assembling of components as well as installation of drivers for HP LaserJet Pro MFP M4004dn Printer with PIR Reports for HP at IDBI Bank, AS Rao Nagar.
• Hardware Installation and assembling of components as well as installation of drivers for HP LaserJet Pro MFP M4004dn Printer with PIR Reports for HP at IDBI Bank, Gachibowli.
• Hardware Installation and assembling of components as well as installation of drivers with firmware upgradation for HP LaserJet Pro M42625dn Printer with PIR Reports for HP at Indiabulls, Ameerpet.
• Hardware Installation as well as Network Configuration for HP LJ E42540F Printer with PIR Reports of Network Configuration, Usage and Supplies for HP at ICICI Bank, Banjara Hills Branch.
• Hardware Installation as well as Network Configuration for HP LaserJet E42540F Printer with PIR Reports of Network Configuration, Usage and Supplies for HP at ICICI Bank, Yapral Branch.
• Hardware Installation as well as Network Configuration for 2 HP LaserJet E42540F Printer with PIR Reports of Configuration, Usage and Supplies for HP at ICICI Bank, Khairatabad Branch.
• Hardware Installation as well as Network Configuration for 2 HP LaserJet E42540F Printer with PIR Reports of Configuration, Usage and Supplies for HP at ICICI Bank, Nirmal Branch.
• Hardware Installation and assembling of components as well as installation of drivers with firmware upgradation for HP LaserJet Pro M42625dn Printer with PIR Reports for HP at IDFC First Bank, Nallagandla Branch.
• Hardware Installation, Network Configuration as well as driver installation at end user PC for HP LaserJet MFP E47528F Printer with PIR Reports of Configuration, Usage and Supplies for HP at Jack & Jones Store, GVK Mall.
• Worked as IT Backup Engineer at INOX Air Products Pvt Ltd for 2 days, Patancheru.
• Hardware Installation as well as Network Configuration for HP LaserJet E42540F Printer with PIR Reports of Configuration, Network Usage and Supplies for HP at ICICI Bank, Saroornagar Branch.
• Hardware Installation as well as Network Configuration for 4 HP LaserJet E42540F Printer with PIR Reports of Configuration, Usage and Supplies for HP at ICICI Bank, Nalgonda Branch.
• Hardware Installation as well as Network Configuration for HP LaserJet E42540F Printer with PIR Reports of Configuration, Usage and Supplies for HP at ICICI Bank, Hayathnagar Branch.

Off Role: Orient Technologies Limited

Client : VIP Industries Limited

• Assist through chat, mail and phone for user assigned tickets on the Manage Engine Portal
• Configuring printers on remote support
• Configure a new system as well as adding to domain with installing internal needed applications
• Transfer data from one system to another through Ethernet Cable
• Troubleshoot Forti-Client VPN, SAP and internal applications
• Collect and send details for MAC Binding
• Assign new system to users and taking Sign for Work Tool Receipt
• Log Case with HP for PC under warranty
• Operate CCTV Camera on the dashboard for functionality
• Conduct responsive communication with vertical hierarchy

Client : Teamlease, Weston Computers, Dhyani Infotech

• Worked as IT Backup Support Engineer at Vodafone Idea Limited (Varun Towers), Begumpet for 1 day
• Worked as IT Backup Support Engineer at Times Of India, Banjara Hills for 3 days
• Worked as IT Backup Support Engineer at UPL Advanta, Banjara Hills for 20 days
• Worked as IT Backup Support Engineer at Edelweiss Insurance Limited, Begumpet for 1 day
• Resolution of Windows Technical Issue at UPL Godown, Auto Nagar within the day
• Worked as IT Backup Helpdesk at UPL Limited, Kalakal for 1 day
• Worked for Hardware Inventory Verification at RGIA Airport, Shamshabad for 1 day
• Implementation of Zscaler Application for 40+ End User PC at K Raheja Corporation, Mindspace within a day
• De-Commissioning of Hardware Components of Laptops at BA Continuum Pvt Ltd, Mindspace within a day
• Worked as Desktop Support Engineer at Capitaland, Madhapur for 31 days
• Worked as IT Backup Support Engineer at VFS Global Visa Application Center, Panjagutta for 2 days
• Worked as IT Backup Support Engineer at UPL Seeds, Nuthankal for 4 days
• Completed Physical Asset Verification Activity at 15 branches for IDFC First Bank all across Hyderabad
• Worked as IT Backup Support Engineer at Vodafone Idea Limited (Q-City), Financial District for 7 days
• Worked as IT Backup Support Engineer at Vodafone Idea Limited (Raheja Mindspace), Madhapur for 2 days

Client : Orange Business Services, Swamy Sons Agency Limited.

• Troubleshooting WAN - Airtel Link of Cisco 8200 Series Router at Mettler Toledo AG, Hyderabad
• Creating and configuration of 5×5 four stack and 3×3 one stack of Cisco Catalyst 9300 Switches and move to installation at Optum, Hyderabad
• Creating and Configuration of 4×4 sixteen stack Cisco Catalyst 9300 Switches and move to installation at Optum, Hyderabad
• Inventory Verification of Network Asset required for Data Center and Peripherals at Colgate Palmolive, Medchal
• Migration of 60+ Switches from Cisco Catalyst 3750 to Cisco Catalyst 9300 across data centres at Optum, Raheja Mindspace, Madhapur
• Migration of 60+ Switches from Cisco Catalyst 3750 Switches to Cisco Catalyst 9300 Switches across data centres at Optum, Phoenix Prestige, Kondapur
• Troubleshooting the Cisco 9120 Access Point at Optum, Phoenix Prestige, Kondapur
• Installation of Nozomi NSG-M Series Sensor at DSM Nutritionists Pvt Ltd, Jadcherla
• Configuration of Nozomi NSG-M Series Sensor at DSM Nutritionists Pvt Ltd, Jadcherla
• Failover with Installation and Configuration of Fortigate 400E Firewall at DSM Headquarters, Hitech City
• Installation of SFP in accordance with Fiber Technician assisting on field for Cisco ASR 1001 Router at ZF Group, Financial District
• Troubleshooting on CLI Command of Cisco 4300 Router at Bank of Baroda IT Headquarters, Gachibowli
• Supervision for Installation of 60+ Cisco C9130 Access Points at Optum, Raheja Mindspace
• Checking physical connection and cabling from TTSL Mux to Juniper MX480 Router at CTRL-S, Software Unit Layouts, Madhapur
• Configuration of BGP Protocol on AT&T and Lumen Technologies for WAN connectivity of Cisco 4300 Series Router as well as checking physical connection and cabling for the Interface from TCL MUX for Discover Financial Services, NPCI, Financial District
• Inventory Verification of Network Asset required for Data Center and Peripherals at Microsoft, Financial District

• Learned about MEN as well as GPON technology
• Learned about wired connection technology such as DSL, ADSL, Cable - Modem as well as FTTH and wireless connection technology such as 2.4 GHz & 5 GHz
• Cabling of CAT 6 from customer switch to customer router for connectivity
• Crimping of CAT 6 Cable for RJ45 port
• Learned about joint connection of two copper cables with crimping as well as two fiber cables with splicing
• Learned about installation, deployment and configuration of small office - home office routers (d-link, netgear & tp-link)
• Learned about ISP broadband network architecture till end users

• Off Role : NTT Data
• Client : Union Bank Of India
• Monitoring Links in Coax Portal of Union Bank
• Assisting Incoming / Outgoing Emails / Calls / Chats with Internal Organisation
• Troubleshooting of BGP Protocol for ISP
• Internal - External Escalation in case of delay in getting Link UP
• Logging Incidents and Booking Dockets with relevant ISP in case of Link Failure
• Monitoring of Chronic Cases informing same to customer
• Follow-ups with RO Engineers for desired Links
• Provide periodic link reports as required
• Create MIS Reports as decided by client

Client : Orange Business Services

• Installation of 2 Fortigate - 60F Router at DSM Nutritionals, Jadcherla
• De-Installation of Cisco C1941 /K9 Router at DSM Nutritionals, Jadcherla
• Installation of vEdge 2000 Router at OTIS Elevators, Hitech City
• Troubleshooting Layer 1 of Cisco 4300 Router at Capgemini, Rangareddy
• Supporting migration and troubleshooting of Cisco C1111-4P Router at Safran Aerospace, Shamshabad
• Installation of Cisco C1111-4P Router and Riverbed Steel Connect EX780 Accelerator at Safran Aerospace, Shamshabad
• Installation of 3 Cisco C8300 Routers and assisting on field at United States Pharmacopeia, Turkapally
• Failover for Cisco Catalyst 9200 Switches from primary to secondary core switches at DSM Nutritionals Pvt Ltd, Jadcherla
• Installation of 2 Cisco ASR 1001 Routers at ZF Group, Financial District
• Supporting Migration of Cisco ASR 1001 Router at ZF Group, Financial District
• De-Installation of Cisco ISR 4431 Router at DSM Nutritionals, Jadcherla
• De-Installation of Cisco C881-K9 Router at Akzo Nobel India Ltd, Balanagar
• Installation of 6 Cisco C - Series Switches at various locations of Mars International Factory, Wargal
• Installation of Cisco C1111-4P Router at Safran Aerospace, Shamshabad
• De-Installation of Cisco C881-K9 Router at Imerys Ceramics Pvt Ltd, Kadthal
• Installation of Cisco 4200 Router at SITA Aircom, RGIA, Shamshabad
• Inventory Management of 60+ Cisco C9400 Switches at Microsoft, Financial District
• Installation of 2 SD-WAN ENCS5412/K9 Routers (Primary & Secondary Router) at GMR Hyderabad Airport, Shamshabad
• Installation of Cisco ISR 1111 Router at SITA- RGIA, Shamshabad
• Conducting Wired & Wireless Site Survey at Akzo Nobel India Ltd, Balanagar
• Troubleshooting RF for Cisco ISR 1111 Router at SITA, Shamshabad
• Installation of Cisco ISR 1100 Router at Akzo Nobel India Ltd, Balanagar
• Uploading Pre-Build Configuration Script on Cisco CLI
• Basic Configuration on Cisco CLI
• Uploading IOS File through USB Stick & TFTP Server

Off Role : Sunnet Computers Pvt Ltd

Client : Central Commission Of India

• Troubleshooting PC's, Printers, SOHO Routers and Modems
• Installation and Configuring of Windows 8 and Windows 10 OS at End User's PC
• Providing Technical Support for 100+ users
• Crimping of CAT 6E Cables for LAN Connectivity
• Attentive Positive Communication with End Users

Client : Hewlett Packard, United States

• Taking inbound calls from central american customers
• Providing technical support on HP printers
• Working on the custom made portal for inventory, assurance and expiry of HP printers
• Making sales of other HP Devices to the customer

Client : C-Edge Technologies, Acer, Sysnet Global

• Installation and Configuring of 30+ PC's at Syndicate & Canara Bank all across Telangana
• Installation and Configuring of VPN, MS - Office & adding of AD Work Group at End User PC
• Worked at BHEL with Sysnet Global Technologies for Printer Sharing Services at End User Support
• Working as System & Network Admin at USHA Electricals, Hyderabad for 4 days
• Completed Active Directory Services Upgrade Implementation at Telangana Grameen Bank (TGB) all across Telangana
• Completed Active Directory Migration Services in Collab with C-edge for Andhra Pradesh Vikas Grameena Bank (APVGB) all across Telangana
• Hands on experience of Windows Server 2008, 2012 & 2016

• Industrial Exposure of Fifth Generation Mobile Technology, Power Usage as well as Rectifiers at Telecom Industry in Kuwait.