Ahmed Abouderiaa
Kuwait City,KU
Summary
Hospitality industry professional with over 23 years’ experience in Food & Beverage services and operations in international and multicultural settings, seeking assignment as Manager / Senior Manager – Food & Beverage. Passionate and service-oriented professional with strong managerial aptitude & administrative skills, quality & customer focus, and in-depth knowledge and experience in F&B services of premium hotels of international standards. Proven ability to anchor F&B operations in consistent with laid down policies and standards, while consistently achieving business goals and ensuring best-in-class customer experience. Genuine desire to excel in all facets of operations with unrelenting commitment to customer service translating into quality service and all-time high guest/customer satisfaction. Focused team leader with situational leadership abilities, enthusiastic and highly responsive to service issues; and add value to F&B sections business by enhancing sales, optimizing cost & resources, and improving customer loyalty.
Broad based experience in entire operations of F&B function within the frame work of corporate excellence programs aligned with visions, missions and business strategy of the company. Adept at implementing & reviewing policies, operation manual, process & procedures operating plan, and performance standards, underpinning highest standards of services quality, productivity, efficiency, sales, and customer satisfaction. Proven ability to strategize and administer F&B management functions in terms sales, revenue, outlet operations, facilities development and enhancement, continual improvement, value creation in services, guest (customer) experience, facilities management, housekeeping, improvement of service quality & standards. Prowess in day to day administration and management of world class hospitality services (F&B) with sole accountability of marketing, sales, revenue, cost, quality, service standard, customer satisfaction and goodwill of the business. Result-oriented team player with motivational leadership style; strong analytical, communication, interpersonal and problem-solving skills; committed to service excellence and guest satisfaction. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of [10] years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of [10] years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
28
28
years of professional experience
Work History
Food & Beverage Manager
Grand Majestic Kuwait (4*)
2018.04 - Current
- Implement outlet policies, procedures and customer service standards aligned with key business objectives
- Review and update Operational Manual of the Department/Outlet in consistent with sales & service guidelines
- Ensure availability of adequate sales & service staff through meticulous planning and scheduling of staff deployment
- Arrange and participate in departmental/staff meeting to review and improve performance levels
- Analyze sales, cost, customer feedback etc
- To arrive at action plan to lose performance gaps
- Manage timely replenishment of F&B inventory; track and monitor sales and delivery of the same
- Develop popular menus and beverage lists offering guests value for money in accordance with grand majestic guidelines
- Oversee & control quality, hygiene, presentation/service norms, cleanliness, etiquette etc
- To ensure customer satisfaction
- Plan and organize F&B activities for special events within the hotel premises or other venues
- Manage orientation and training of F&B staff to develop sales and service skills.
F&B Service Manager
Novel City Center Hotel (4*)
2017.08 - 2018.04
• Assists in managing the day-to-day operation of the Food and Beverage sections and informs the Food and Beverage Manager or designate, of any major decision taken which did not require his/her action and any other relevant information
• Assumes the duties and responsibilities of Food and Beverage Manager in his/her absence
• Controls and analyzes, on an on-going basis, the following:
• Assists Manager in planning and organizing successful Food and Beverage activities in the hotel and overseas
• Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results
• Attends and participates to other meetings as required by the administrative calendar
• Assists Manager.
Banquet and Catering Manager
Mercure Centre Hotel (3*)
2004.04 - 2017.08
• Responsible for the quality of service rendered to the banquet and outside catering customer
• Set-up of meeting rooms, banquet room and outside catering according to what kind of party,
• Responsible for the cleanliness of the Banquet and Catering materials, furniture’s and linens
• Plan well in advance, the need for staff according to the workload needs
• Organizes and conducts orientations before the functions.
• Sales
• Costs
• Quality and presentation of food and beverage products
• Service standard
• Condition and cleanliness of facilities and equipment
• Quality of entertainment
• Guest satisfaction
• Marketing
Assistant to Banquet & Outside Catering Manager
Accor-Novotel Centre Hotel (4*)
1999.10 - 2004.04
• Responsible for the quality of service rendered to the banquet and outside catering customer
• Set-up of meeting rooms, banquet room and outside catering according to what kind of party,
• Responsible for the cleanliness of the Banquet and Catering materials, furniture’s and linens
• Plan well in advance, the need for staff according to the workload needs
• Organizes and conducts orientations before the functions.
Waiter
Al Futaisi Golf & Country Club
1996.06 - 1999.05
Education
Degree in Agriculture - Agriculture
Nasar School Tanta Egypt
Tanta01.1990
Skills
- Planning & Organization
- People & Process
- Policy/Procedures Admin
- Operations Management
- Quality & Hygiene
- Customer Relations
- Sales/Service Management
- Inventory Management
- Cost & Wastage Controls
- Training & Development
- Team Management & Leadership
Professional Development
- ACCOR Supervisory Program - sixteen weeks training.
- ACCOR Online University One-year course for Hospitality.
- First Aid Basic Plus CPR, AED First Aid for Adults.
- Sales Essentials - Everyone can sell.
- HACCP Awareness Training, conducted by RWTUV.
- Intermediate Food Hygiene Training, conducted by RWTUV.
- Training with Accor Academy - “Organizing & Managing Food & Beverage”.
- Time & Stress Management, Washington “Etiquette & Protocol”.
- Training with Protocol School of Washington “Etiquette & Protocol”.
- First Aid for appointed person Awarded by Safety Training Awards (STA).
- Training with Accor Academy - “Training within the industry”.
- Training with Accor Academy - “Training moment on the job”.
- Training with Accor Academy - “Train the trainer”.
- HACCP Internal Auditor Training, conducted by RWTUV.
- Basic food Hygiene Training, conducted by RWTUV.
- Handling Complaints for Associates.
- Organizing and Managing F&B.
- Sales Essentials: Growing from Teller to Seller.
- Risk Assessment Training.
Personalparticulars
09/23/1972, Arabic, English, Urdu, Egyptian, No. A33191982, valid till 09/18/2030, UAE, Abu Dhabi, Kuwait
Previous Experience
- F&B Service Manager, Novel City Center Hotel (4
- Abu Dhabi, 08/2017, 04/2018
- Banquet and Catering Manager, Mercure Centre Hotel (3
- Abu Dhabi, 04/2004, 08/2017
- Assistant to Banquet & Outside Catering Manager, Accor-Novotel Centre Hotel (4
- Abu Dhabi, 10/1999, 04/2004
- Waiter, Al Futaisi Golf & Country Club, Abu Dhabi, 06/1996, 05/1999
Timeline
Food & Beverage Manager
Grand Majestic Kuwait (4*)
2018.04 - Current
F&B Service Manager
Novel City Center Hotel (4*)
2017.08 - 2018.04
Banquet and Catering Manager
Mercure Centre Hotel (3*)
2004.04 - 2017.08
Assistant to Banquet & Outside Catering Manager
Accor-Novotel Centre Hotel (4*)
1999.10 - 2004.04
Waiter
Al Futaisi Golf & Country Club
1996.06 - 1999.05
Degree in Agriculture - Agriculture
Nasar School Tanta Egypt
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