Overview
Work History
Education
Skills
Mother Country
Telephone Number
Transferrable Residency
Personal Information
Timeline
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Ahmed Adel

Ahmed Adel

Senior IT Technical support Engineer
Kuwait City,KU

Overview

10
10
years of professional experience
3
3
Languages

Work History

Senior Technical Support Engineer

Boubyan Bank
Kuwait, KU
01.2020 - Current
  • Managed user accounts, permissions, and access controls to maintain a secure computing environment through AD Manager
  • Improved system performance by proactively monitoring and maintaining hardware, software, and network components through SolarWinds
  • Reduced downtime during system upgrades by carefully planning and executing migration projects
  • Troubleshot and resolved complex technical issues, minimizing disruption to end users.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability through Desktop Central and BMC
  • Managed onboarding and offboarding of employees
  • Worked with users to determine areas of technology in need of improved usability
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment
  • Maintained compliance with industry regulations by regularly auditing network security measures and addressing vulnerabilities as they were discovered through Nessus.
  • Enhanced network performance by troubleshooting and resolving hardware and software issues
  • Supported end-users by providing prompt technical assistance, enhancing overall satisfaction levels
  • Resolved connectivity issues promptly, minimizing disruptions to daily operations across departments through NextThink .
  • Provided network support and performed troubleshooting to resolve various VPN/LAN connectivity issues through ISE Tank
  • Installed and maintained data and voice through Call Manager and IMAGICAL,
  • Diagnosed network problems involving combination of hardware, software, power and communications issues
  • Configure and install Cisco IP phones

Senior Service Desk Engineer

Bank Boubyan - Official Page
Kuwait, KU
01.2014 - 01.2020
  • Optimized resource allocation by regularly reviewing team workload and adjusting schedules as needed.
  • Enhanced customer satisfaction with timely issue resolution and effective communication skills.
  • Implemented effective knowledge management system for quicker issue resolution and increased productivity.
  • Developed high-performing team by providing coaching, mentoring, and regular performance feedback.
  • Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
  • Created positive work environment through transparent communication, employee engagement initiatives, and accessible leadership style.
  • Fostered a culture of continuous learning among team members through ongoing professional development opportunities and knowledge sharing sessions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Education

Bachelor Degree - Computer Engineering

Modern Academy

Information Technology

ICDL Certificate - undefined

(International Computer Driving License)

General English Language Program Certificate - undefined

UNISCO

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British Council

Skills

- Team-oriented and co-operative - Leadership skills - Interpersonal and excellent communication skills with people - Active & hard worker - Ability to learn quickly - Work under pressure - Ambitious and aiming to success - Good presentation skillsundefined

Mother Country

Egypt

Telephone Number

96662373

Transferrable Residency

Yes

Personal Information

  • Date of Birth: 08/25/86
  • Nationality: Egyptian
  • Driving License: Yes

Timeline

Senior Technical Support Engineer

Boubyan Bank
01.2020 - Current

Senior Service Desk Engineer

Bank Boubyan - Official Page
01.2014 - 01.2020

Bachelor Degree - Computer Engineering

Modern Academy

Information Technology

ICDL Certificate - undefined

(International Computer Driving License)

General English Language Program Certificate - undefined

UNISCO

undefined

British Council

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Ahmed AdelSenior IT Technical support Engineer