AHMED ALSAEED

Collected, arranged, and input information into a database system.
Tracked and analyzed reports to determine needed improvements.
Motivated and trained employees to maximize team productivity.
Developed and updated tracking spreadsheets using [Program].
Assisted various departments with change by communicating new improvement plans and expectations.
Used [Software] to model data and forecast trends.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Managed internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Compiled training materials for new employees and tracked skill development.
Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
Analyzed department metrics and performance and reported findings to management.
Encouraged and promoted ideas aligned with business needs and benefits.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Collected customer feedback and made business adjustments to improve retention and satisfaction.

• achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.