AHMED ALY
Airline Ticket Sales & Customer Service Representative
KUWAIT
Summary
Professional experience and proven track record with Jazeera Airways, excellence in customer service and knowledge of the ticketing system. Demonstrated ability to exceed sales goals through effective selling techniques and strong customer relationships. Skilled in problem solving and teamwork, continually enhancing customer satisfaction and operational efficiency. Excellence in ticket sales with 5 years of experience. Knowledgeable and skilled in making reservations, resolving reservation issues, and providing exceptional customer support. Well organized with multitasking, time management and excellent communication skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Reservations Ticketing Officer
Jazeera Airways
10.2018 - Current
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Handled customer complaints professionally, resolving issues in timely manner.
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Provided exceptional service by consistently exceeding client expectations during ticketing process.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Coordinated with other departments to address any discrepancies in bookings or cancellations, ensuring smooth operations.
- Worked with marketing and sales department to create and implement upsell opportunities for events
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements
- Acted as senior management available for customer service inquiries and escalated customer issues
- Enforced box office daily financial reporting across revenue lines through ticketing system and reconciliation of ticket sales within accounting system
- Arranged staffing hours for daytime and event shifts to accommodate event needs
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff
- Evaluated processes to create efficiencies with staff, resources and processes
- Developed annual ticket operations and service budget for review with leadership
- Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events
- Assisted clients in planning travel itineraries, ensuring seamless experience
- Provided exceptional service by consistently exceeding client expectations during ticketing process
- Assisted passengers with special requests such as wheelchair assistance or dietary restrictions to ensure comfortable travel experience
- Managed ticket inventory to maximize revenue potential while minimizing overbooking risks
- Developed strong relationships with customers, resulting in repeat business and positive feedback
Service Call Center Agent
Americana Group , Kuwait
KUWAIT, KUWAIT
06.2015 - 08.2018
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively participated in team meetings and contributed valuable ideas for process improvements that led to increased productivity levels overall.
- Established rapport with clients quickly, enabling efficient problem-solving and increased trust in company service
Outside Sales Representative
Sales Representative
EGYPT, Alexandria
06.2013 - 04.2015
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
Bachelor of Commerce - Department of Business Administration
Alexandria University
Egypt , Alexandria 09.2008 - 05.2013
Skills
- Ticketing System Knowledge
Problem-Solving
Customer Service
Teamwork and Collaboration
Passenger Assistance
Booking issues
Complaint Handling
Basic computer skills
Airline Industry Understanding
Sales and Upselling Techniques
Documentation Management
Ticketing System Knowledge
Timeline
Reservations Ticketing Officer
Jazeera Airways
10.2018 - Current
Service Call Center Agent
Americana Group , Kuwait
06.2015 - 08.2018
Outside Sales Representative
Sales Representative
06.2013 - 04.2015
Bachelor of Commerce - Department of Business Administration
Alexandria University
09.2008 - 05.2013
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