A highly skilled professional with 23 years’ experience majoring in pharmaceuticals with a solid proven practical experience in chain pharmacies management and Health care quality management backed up by CPHQ and MBA certification seeking challenging opportunities with a high-profile organization.
• Establishing and maintaining operational standards for 3 locations.
• Achieving regional sales objectives by coordinating sales team, developing successful strategies based on research of consumer buying trends and market conditions.
• Contacting key accounts regularly and achieving high satisfaction scores by routinely reassessing needs and resolving conflicts resulting in developing and maintaining positive relationships with clients in assigned sales territories.
• Finalizing sales contracts with high-value customers.
• Generating detailed sales reports and forecasts to analyze performance and track progress.
• Managing P&L to decrease discrepancies and retain timely and under-budget project completion.
• Conducting product demonstrations and presentations to potential clients to capture more sales.
• Supervising staff to optimize brand expansion initiatives and productivity.
• Responsible for team management and operation.
• Acting as administrative manager responsible for following up all day-to-day administrative work.
• Managing inventory and pharmaceutical services policies in the clinics to ensure that all medications are available at all clinical areas according to requirements.
• Directing and controlling the pharmacy team to provide full dispensary services ensuring that medicines and drugs are correctly dispensed and that all dispensary procedures, guidelines, legal and medical requirements are followed.
• Ensuring that all medications are stored in optimal condition according to manufacturer advice and storage policy.
• Ensuring patient's pharmaceutical needs are effectively met in accordance with MOH regulations and pharmacy policy & guidelines.
• Sharing in setting the formulary list and observation, procedure, and crash cart medications lists
• Sharing in writing all policies related to medication management (MMU, medication storage, medication reconciliation, etc.)
• Vice chairman of pharmacy and therapeutic committee
• Member of policy and standards committee
• Member of infection prevention and control committee.
• Solely responsible for the total unit performance and operation of 25 pharmacies including supervising 67 pharmacists.
• Responsible for investigating and seeking business growth opportunities by studying capital investment and preparing feasibility studies for new locations as retail pharmacies and development of the business portfolio.
• Monitoring and managing pharmacies staff performance to maximize productivity and customer satisfaction.
• Collaborating with store manager to maintain daily operations.
• Ordering all pharmacy supplies and maintaining inventory levels.
• Training pharmacy interns and newly hired pharmacy technicians.
• Developing policies and procedures for effective pharmacies management including establishing clear pharmacy security policies to protect drug inventories from damage or theft.
• Enforcing compliance with pharmacy regulations and maintaining up-to-date records of all medications dispensed.
• Successfully negotiating client contract renewals to create increased revenue.
• Designing and introducing leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Reviewing prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Interpreting prescription orders, dispensing medications, and counseling patients on drugs.
• Maintaining appropriate drug records and completing reports as necessary.
• Educating patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Reviewing and evaluating orders for non-formulary to identify generic alternatives.
• Complying with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Interviewing, hiring and training staff, enabling business to serve more patients.
• Managing drug and supply inventories.
• Planning, implementing, and tracking sales and marketing strategies to promote brand products.
• Developing and executing branding campaigns to educate target audiences on product features, benefits and values.
• Organizing and delivering training sessions for new product content and technological advancements.
• Analyzing customer feedback and market trends to make informed decisions about product and brand messaging.
• Creating and managing budgets to maximize brand reach and engagement.
• Analyzing market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranging appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Developing marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
• Managing sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Monitoring weekly sales to write reports for senior leadership and streamline operational processes.
• Working closely with commercial and operational departments to schedule targeted promotional campaigns.
• Resolving order issues efficiently and enhancing customer satisfaction ratings.
• Working with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Maintaining sales tracking reports to support operational enhancements and implement corrective actions.
• Managing sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Database Management
Strategic Vision
Business Development and Planning
Operational Management
Employee Coaching and Mentoring
Administration and Reporting
Verbal and Written Communication
Customer Relationship Management
Team Leadership
Time Management
Key Performance Indicators (KPI)
Budgeting and Cost Control
Cross-Functional Team Management
Problem Identification
1 IBM Germany / Basics of Strategic Management. (Certificate ID: 426932-162-544-8374) www.ibm-institute.com/verify
2 Novartis / Pharmaceutical Scientific Background.
3 Novartis / Basic Sales Force Development Program.
4 AUC / Negotiation Skills Excellence Sponsored by Novartis.
5 Novartis / Advanced Selling Skills.
6 Novartis / Communication Skills.
6 Novartis/ Time Management Skills.
8 Pioneer academy / Professional health care quality.