Ahmed Basyouni
Summary
I assure that voice over Internet protocols and networking operate efficiently and specialize in the design and creation of such protocols, by maintaining and troubleshooting existing networking systems. To oversee internal networks for medium and large businesses as a way to assure that systems are operating at optimal levels
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior VoIP Engineer
Al-Mostakbal Technology
Egypt
01.2021 - 07.2021
- Implementing new PBX systems, upgrading and expanding existing systems
Senior Telecommunication Engineer
ElSewedy Electric
Egypt
07.2021 - 12.2021
- Project: upgrading the central of Egyptian National railways with Transport Information Technology (TransIT) Company, Upgrading and expanding existing systems
Senior Telecommunication Engineer
MIDDLE EAST TELECOMMUNICATIONS CO. (METCO)
Kuwait
06.2016 - Current
- Implementing new PBX systems, Upgrading and expanding existing systems, VoIP, ISDN PRI and SIP trunk configuration and troubleshooting, Configuration of call signaling protocols on voice gateways H.323&SIP, Designing and implementing call flow and manipulating call flow scripts for voicemail, IVR, and IPOCC, Have good knowledge of and administering the following systems: Session Manager, Avaya Aura Messaging, Avaya Aura Experience Portal, Avaya IP Office (IPO), Voicemail Pro, IP Office Contact Center (IPOCC), Avaya Contact Recorder (ACR), One-X Portal and Session Border Controller Enterprise (SBCE), Deploying complete contact center solutions with ACCS (Avaya Contact Centre Select), Handled customer complaints with empathy and composure, Consistently met my short and long-term targets
Cisco Unified Communication Engineer
- Designed, implemented and configures CISCO Unified Communication products such as CUCM, CUC, UCCX, MeetingPlace, Jabber, CIPC, Agent Desktop, Supervisor Desktop, Installed, configured IOS voice gateways running SIP, MGGP, H323 protocols, Maintained stable operation environment through the use of monitoring tools such as Syslog, RTMT, WhatsUp Gold
Education
BACHELOR - COMPUTER ENGINEER SOFTWARE AND HARDWARE
MISR UNIVERSITY FOR SCIENCE AND TECHNOLOGY CAIRO
09.2012 - 01.2016
Skills
- Microsoft Office: Word, Excel, PowerPoint
- Microsoft Projects
- Networking
- Collaboration
- Active Directory
- Virtual Machine
- Time management
- Solution architecture
- Design builder
- Team worker
- Communication
- Troubleshooting
- Analytical
- Customer service skills
- Collaboration
- Network
- AVAYA
- CISCO
- Security
- Supervisor
- Technical support
- Contact centre
- Calm under pressure
- Communication skills
- Problem-solving
- Public speaking
- Team building
- Troubleshooting
Personal Information
- Title: Senior TELECOMMUNICATION ENGINEER
- Date of birth: 01/22/87
- Nationality: EGYPTIAN
Certification
- CCNA certified network associate (200-300)
- CCNP Enterprise (ENCOR) (350-401)
- CCNP collaboration Implementing and operating (CLCOR) (350-801)
- Managing and maintaining a Microsoft Windows Server 2003 Environment (70-290)
- Avaya IP Office Platform R11 Administrator (ASAC-0013)
- Avaya Session Border Controller for Mid-market Solutions Implementation and Support (ASTA-9110)
- Avaya Session Border Controller for Enterprise (ASTA-9140)
- Avaya IP Office Platform Implement (ACIS-7720)
- Avaya IP Office Platform Configuration and Maintenance (78200X)
- Avaya IP Office Platform Support (ACSS-3000)
- Avaya Aura Core Components Implement (ACIS - 7120)
- Avaya Aura Core Components Support (ACSS - 7220)
- Avaya Meetings Server Implement (ACIS - 7141)
- Avaya Meetings Server Support (ACSS - 7241)
- Avaya Messaging Support (ACSS - 7180)
- Avaya Aura Communication Applications Implement (ACIS-7130)
- Avaya Aura Communication Applications Support (ACSS - 7230)
TOP PROJECTS AND REFERENCES
PROJECTS IN KUWAIT:
CLIENT NAME:
A.R.ALBISHER & Z.ALKAZEMI CO (MERCEDES-BENZ IN KUWAIT) CLIENT PROJECT MANAGER: ABY SEBASTIAN | PHONE: (965) 97222071
| EMAIL: ABY.SEBASTIAN@MERCEDESKUWAIT.COM CLIENT NAME:
KUWAIT FINANCE HOUSE
CLIENT PROJECT MANAGER: KAZIM IQBAL | PHONE: (965) 24966437 |EMAIL: KAZIM.PARKAR@KFH.COM
CLIENT NAME:
AHLI UNITED BANK
CLIENT PROJECT MANAGER: Sunil Coutinho | PHONE:(965) 22312423 | EMAIL:
Sunil.Coutinho@AhliUnited.com
CLIENT NAME:
MINISTRY OF DEFENCE
CLIENT PROJECT MANAGER: JOSVICK DEFLAVIA | PHONE:
(965) 98077863 | EMAIL: JDEFLAVIA@ORIONENGINEERING.EU
CLIENT NAME:
MINISTRY OF HEALTH
CLIENT PROJECT MANAGER: MOHAMMAD NOFAL | PHONE:
(965) 65811234 | EMAIL: MNOFAL@MOH.OV.KW
CLIENT NAME:
MINISTRY OF COMMERCE AND INDUSTRY
CLIENT PROJECT MANAGER: DOC.FATIMA | PHONE: (965) 90977799
CLIENT NAME:
FONZ INTERNATIONAL (ZAIN)
CLIENT PROJECT MANAGER: BASAM ELSAYED | PHONE: (965)
6622789 | Email: basam.elsayed@fonz.com.kw
CLIENT NAME:
KUWAIT OIL COMPANY (KOC)
CLIENT PROJECT MANAGER: Vijay Daniel Raj |Email: VRAVIJOTHI@kockw.com
CLIENT NAME:
Government Performance Follow-Up Agency
CLIENT PROJECT MANAGER: Alaa Eldin Alshazly |Email: a.alshazly@gpf.gov.kw
CLIENT NAME:
CROWN PRINCE OF KUWAIT
CLIENT PROJECT MANAGER: Mohanad Ali |PHONE: (965)66475361
PROJECTS IN EGYPT:
CLIENT NAME:
Egyptian National railways
CLIENT PROJECT MANAGER: Ahmed Farouk | PHONE: (+20) 01096040235
CLIENT NAME:
Porto Group
CLIENT PROJECT MANAGER: Mahmoud Safwan | PHONE: (+20) 0100447484
Languages
ARABIC
Native
English
Advanced
Timeline
Senior Telecommunication Engineer
ElSewedy Electric
07.2021 - 12.2021
Senior VoIP Engineer
Al-Mostakbal Technology
01.2021 - 07.2021
Senior Telecommunication Engineer
MIDDLE EAST TELECOMMUNICATIONS CO. (METCO)
06.2016 - Current
BACHELOR - COMPUTER ENGINEER SOFTWARE AND HARDWARE
MISR UNIVERSITY FOR SCIENCE AND TECHNOLOGY CAIRO
09.2012 - 01.2016
Cisco Unified Communication Engineer
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