AHMED BOUREZGUI
KUWAIT
Summary
Accomplished, growth-focused professional with 9+ years of dynamic sales experience across multiple industries. Equipped a steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction, propel retention, achieve/exceed sales goals, and increase business revenue.
Overview
10
10
years of professional experience
Work History
Sales Advisor
EFASHION(Multiple Premium Brands)
05.2022 - Current
- Collaborated with team members to achieve target results.
- Provide exceptional customer service and build strong customer relationships.
- Handle customer inquiries and provide product advice.
- Contribute to sales targets by cross-selling and up-selling products.
Senior Sales Manager
ARMANI EXCHANGE
09.2020 - 04.2022
- Trained new employees in store operations and customer service policy
- Achieve and exceed sales tragets set by management.
- Build strong relationships with customers to enhance their shopping experience and increase loyalty
- Facilitated a team-oriented environment, encouraging collaboration and supporting professional development.
Assistant Manager
BERSHKA(INDITEX)
04.2018 - 08.2020
- Picked up additional tasks to aid team success.
- Prepared statements detailing operational detail and key performance indicators.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Senior Sales Advisor
MASSIMO DUTTI(INDITEX)
05.2016 - 03.2018
- Developed a keen understanding of customer needs through active listening, tailoring solutions to meet those needs.
- Trained new sales advisors, providing them with the skills and knowledge to excel in their roles.
- Resolved customer issues and complaints with quick-thinking problem-solving.
sales associate
ZARA
06.2015 - 04.2016
- Identified customer needs through effective questioning and recommended appropriate products.
- Greeting customers in a friendly and polite manner.
Education
Bachelor of economics and management
High School Tunisia 2
01-2014
Skills
- Leadership and motivation
- Product knowledge
- Active listening
- Setting goals
- Problem solving
- Cross-selling strategies
- Effective communication skills
- Adaptability and flexibility
- Customer service experience
- Coaching and mentoring
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Sales Advisor
EFASHION(Multiple Premium Brands)
05.2022 - Current
Senior Sales Manager
ARMANI EXCHANGE
09.2020 - 04.2022
Assistant Manager
BERSHKA(INDITEX)
04.2018 - 08.2020
Senior Sales Advisor
MASSIMO DUTTI(INDITEX)
05.2016 - 03.2018
sales associate
ZARA
06.2015 - 04.2016
Bachelor of economics and management
High School Tunisia 2
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