AHMED BOUREZGUI
KUWAIT
Summary
Accomplished, growth-focused professional with 9+ years of dynamic sales experience across multiple industries. Equipped a steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction, propel retention, achieve/exceed sales goals, and increase business revenue.
Overview
10
10
years of professional experience
Work History
Sales Advisor
EFASHION(Multiple Premium Brands)
2022.05 - Current
- Collaborated with team members to achieve target results.
- Provide exceptional customer service and build strong customer relationships.
- Handle customer inquiries and provide product advice.
- Contribute to sales targets by cross-selling and up-selling products.
Senior Sales Manager
ARMANI EXCHANGE
2020.09 - 2022.04
- Trained new employees in store operations and customer service policy
- Achieve and exceed sales tragets set by management.
- Build strong relationships with customers to enhance their shopping experience and increase loyalty
- Facilitated a team-oriented environment, encouraging collaboration and supporting professional development.
Assistant Manager
BERSHKA(INDITEX)
2018.04 - 2020.08
- Picked up additional tasks to aid team success.
- Prepared statements detailing operational detail and key performance indicators.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Senior Sales Advisor
MASSIMO DUTTI(INDITEX)
2016.05 - 2018.03
- Developed a keen understanding of customer needs through active listening, tailoring solutions to meet those needs.
- Trained new sales advisors, providing them with the skills and knowledge to excel in their roles.
- Resolved customer issues and complaints with quick-thinking problem-solving.
sales associate
ZARA
2015.06 - 2016.04
- Identified customer needs through effective questioning and recommended appropriate products.
- Greeting customers in a friendly and polite manner.
Education
Bachelor of economics and management
High School Tunisia 2
2014-01
Skills
- Leadership and motivation
- Product knowledge
- Active listening
- Setting goals
- Problem solving
- Cross-selling strategies
- Effective communication skills
- Adaptability and flexibility
- Customer service experience
- Coaching and mentoring
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Sales Advisor
EFASHION(Multiple Premium Brands)
2022.05 - Current
Senior Sales Manager
ARMANI EXCHANGE
2020.09 - 2022.04
Assistant Manager
BERSHKA(INDITEX)
2018.04 - 2020.08
Senior Sales Advisor
MASSIMO DUTTI(INDITEX)
2016.05 - 2018.03
sales associate
ZARA
2015.06 - 2016.04
Bachelor of economics and management
High School Tunisia 2