Shooting and Huntting, Padel, Cool pool, Tabel Tunis, Chess and Swmming
Ahmed Khodary
As Salimiyah
Summary
Goal-oriented Sales Executive with 14 years of experience in Retail and Banking Industries . Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales. High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Sales Executive ( Acting Branch Manager )
Kuwait Finance House
2014.03 - Current
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Exceeded sales targets by effectively managing diverse portfolio of products and services.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Assistant Store Manager
Ali Abdulwahab AlMutawaa ( AAW )
2012.11 - 2014.02
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Created and maintained safe and secure work environments for employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Customer Service Representative
Xceed Contact Center ( Du TeleCommunication Co )
2009.02 - 2011.11
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Zagazig University
Egypt 2003.06 - 2007.01
Skills
Self Motivation
undefinedInterests
Timeline
Senior Sales Executive ( Acting Branch Manager )
Kuwait Finance House
2014.03 - Current
Assistant Store Manager
Ali Abdulwahab AlMutawaa ( AAW )
2012.11 - 2014.02
Customer Service Representative
Xceed Contact Center ( Du TeleCommunication Co )
2009.02 - 2011.11
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Zagazig University
2003.06 - 2007.01
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