Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic
Ahmed Maher Elrashedy

Ahmed Maher Elrashedy

Salwa,Kuwait

Summary

Accomplished IT professional with extensive expertise in network setup and configuration (Cisco, Fortinet, PaloAlto), Windows Server and Hyper-V implementation, and SQL Server management. Proven track record in disaster recovery planning, structural cabling infrastructure, access control and IP phone systems, and data centre management. Demonstrates strong leadership and teamwork abilities, effective communication skills, strategic planning acumen, and problem-solving capabilities. Adept at time management, security compliance, technical report writing, budgeting and forecasting. Experienced in people management, public speaking, strategic IT planning, and IT project management. Committed to leveraging skills to drive organisational success while pursuing continuous professional growth.

Overview

9
9
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work history

IT Manager

KCCEC
Sabhan Industrial Area, Kuwait
08.2017 - 01.2025
  • Supervised and optimized IT operations, managing a team of 8 members
  • Installed and configured network equipment: routers, switches, wireless APs, and controllers
  • Managed SQL Servers and Hypervisor technology (Nutanix)
  • Designed and implemented disaster recovery plans and security measures
  • Configured access control and camera systems
  • Trained staff and coordinated with third-party vendors
  • Trained staff members in new technologies, enhancing overall technical proficiency.
  • Upgraded hardware and software regularly for optimized systems performance.
  • Observed workflow to establish system development priorities.
  • Coordinated team efforts for successful project completion within deadlines.
  • Managed IT resources to ensure optimal performance and reduce downtime.
  • Analysed system and software requirements to meet operational needs.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Controlled department budgets by sourcing cost-effective solutions.

Store Manager

Vodafone
Cairo, Egypt
02.2016 - 11.2016
  • Resolved customer issues and achieved revenue targets
  • Trained staff on customer service and operational processes
  • Managed marketing campaigns and inventory control
  • Implemented ticketing systems for improved efficiency
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground-level operations.
  • Developed a team-oriented environment by implementing effective leadership strategies.

Education

Bachelor's Degree - Information and Systems Technology

Future Academy
Egypt / Cairo

Skills

  • Network setup and configuration (Cisco, Fortinet, PaloAlto)
  • Windows Server and Hyper-V implementation
  • SQL Server management
  • Disaster recovery planning
  • Structural cabling infrastructure
  • Access control and IP phone systems
  • Data center management
  • Leadership and teamwork
  • Effective communication
  • Strategic planning
  • Problem-solving
  • Time management
  • Security compliance
  • Technical report writing
  • Budgeting and forecasting
  • People Management
  • Public speaking
  • Strategic it planning
  • IT project management

Certification

  • CompTIA A+
  • ITIL Course
  • PMP Course
  • Microsoft Certified Trainer (MCT)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Solutions Associate (MCSA)

Custom

Available upon request.

Timeline

IT Manager

KCCEC
08.2017 - 01.2025

Store Manager

Vodafone
02.2016 - 11.2016

Bachelor's Degree - Information and Systems Technology

Future Academy

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Ahmed Maher Elrashedy