Ahmed Mohamed Alsayed Hassan
Senior Client Advisor
Salmiya
Summary
Client Advisor with over 6 years of experience in luxury retail, fashion, fragrance, and hospitality. Skilled in personalized clienteling, CRM management, and strategic sales techniques that drive revenue and loyalty. Recognized for delivering exceptional in-store experiences, building trust with a diverse and multicultural clientele, and consistently exceeding sales targets. Fluent in Arabic and English, enabling seamless communication with international clients. Certified in INSIDE LVMH and GIA Jewelry Essentials, with strong knowledge of the global and local luxury markets.
Overview
10
10
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Client Advisor
Gissah
01.2023 - Current
- Delivered personalized luxury consultations tailored to client needs.
- Expanded CRM database and strengthened repeat business.
- Exceeded sales targets through strategic upselling and cross-selling.
- Ensured excellence in every client interaction.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Spearheaded initiatives aimed at enhancing the overall client experience, resulting in increased referral business from satisfied customers.
Luxury Fragrance Consultant
Miller Perfumes
01.2022 - 01.2023
- Assisted clients with fragrance selections, enhancing their journey.
- Maintained stock and POS operations to luxury retail standards.
- Increased loyalty with attentive follow-ups.
Head Waiter & POS Supervisor
Mayar Restaurant
01.2021 - 01.2022
- Trained staff in upselling and client-centric techniques.
- Delivered memorable hospitality experiences.
Customer Care Specialist
Vodafone
01.2018 - 01.2019
- Managed high-volume client interactions with accuracy.
- Solved complaints and maintained retention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Verified accuracy of customer account information and updated when necessary.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Directed customers to appropriate departments for additional support.
- Provided customers with detailed information on company products, services and materials.
- Assessed and offered solutions to improve procedures and customer experiences.
Sales & Merchandising
Nivea
01.2017 - 01.2018
- Applied visual merchandising to boost sales.
- Promoted products through campaigns and engagement.
Hospitality Intern
Four Seasons
01.2016 - 01.2016
- Supported VIP guest relations for 5-star service.
- Developed skills in multicultural client interactions.
Education
Bachelor of Arts - Hospitality & Tourism Management
Orman Institute
Egypt02.2016
Skills
- Clienteling & CRM Systems
- Upselling & Cross-Selling
- Luxury Product Knowledge (Fashion, Fragrance, Jewelry)
- Cultural Sensitivity & Multilingual Service
Certification
INSIDE LVMH Certificate – LVMH (2025)
Core Qualifications for Bloomingdale’s Client Advisor
- Luxury Retail Expertise: Fashion, perfumes, accessories, and hospitality experience.
- Clienteling & CRM: Building strong client relationships through personalized service.
- Sales Performance: Exceeded KPIs with upselling and cross-selling strategies.
- Brand Representation: Acted as a true brand ambassador in luxury environments.
- Cultural Adaptability: Deep understanding of Middle Eastern & international clientele.
- Problem Solving: Complaint resolution while maintaining client loyalty.
- Visual Merchandising: Enhancing product presentation and in-store engagement.
Timeline
Senior Client Advisor
Gissah
01.2023 - Current
Luxury Fragrance Consultant
Miller Perfumes
01.2022 - 01.2023
Head Waiter & POS Supervisor
Mayar Restaurant
01.2021 - 01.2022
Customer Care Specialist
Vodafone
01.2018 - 01.2019
Sales & Merchandising
Nivea
01.2017 - 01.2018
Hospitality Intern
Four Seasons
01.2016 - 01.2016
Bachelor of Arts - Hospitality & Tourism Management
Orman Institute