Ahmed SeragEldin Abdalla
Salmiya,Kuwait
Summary
Accomplished professional with extensive expertise in Warehouse Operations Management, E-commerce Fulfillment & Operations, and Logistics & Supply Chain Management. Proven track record in Data Analysis & Performance Metrics, Process Optimization & Cost Reduction, and SOP Development and Implementation. Adept at Team Leadership & Staff Development, Inventory Management & Stock Control, and Driver Management & Route Optimization. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong skills in Customer Service & Client Relationship Management, Procurement & Administration, Export Documentation and Clearance. Intermediate Project Management capabilities combined with effective Negotiation & Business Development skills.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Warehouse Operations Manager
Global Freight Systems (GFS)
Al Jahra
07.2022 - 03.2025
- Managed daily warehouse operations, inventory management, and logistics coordination for high-volume E-commerce business
- Led and developed a team of 60 warehouse staff and managed 250+ drivers, optimizing routes, delivery schedules, and operational efficiency
- Conducted full data analysis of packing operations to improve performance and reduce errors, achieving record levels of accuracy and speed
- Analyzed driver performance data to boost efficiency, leading to higher delivery success rates and improved customer satisfaction
- Designed and implemented comprehensive Standard Operating Procedures (SOPs) to streamline workflows, enhance productivity, and maintain high-quality standards
- Spearheaded continuous improvement initiatives, reducing operational costs while increasing overall warehouse throughput
- Managed parcel operations from airport clearance (data entry to inspection) to final delivery, processing over 10,000 packages daily
- Built and maintained strong cross-department coordination to ensure seamless order fulfillment and customer service excellence
- Maintained compliance with safety standards, logistics regulations, and company policies
Office Administrator
Fenzi Business Center of Commission Agent and Courier Services
Hawali
04.2017 - 06.2022
- Directed branch operations focused on customer service, dispatch management, and logistics coordination
- Received load orders, entered dispatch information, monitored driver safety compliance, and maintained logistics records
- Communicated transportation and logistics costs to customers and suppliers, ensuring transparency and satisfaction
- Resolved transportation issues, processed claims, and developed solutions to improve operational flow
- Strengthened customer relationships through proactive service, responsiveness, and tailored logistics solutions
- Identified and implemented cost-effective methods for supply chain and transportation activities
Education
Bachelor's Degree - Social Work
Fayoum University
Skills
- Warehouse Operations Management
- E-commerce Fulfillment & Operations
- Data Analysis & Performance Metrics
- Logistics & Supply Chain Management
- SOP Development and Implementation
- Team Leadership & Staff Development
- Process Optimization & Cost Reduction
- Inventory Management & Stock Control
- Driver Management & Route Optimization
- Microsoft Office (Excel, Word, PowerPoint)
- Customer Service & Client Relationship Management
- Procurement & Administration
- Export Documentation and Clearance
- Project Management (Intermediate)
- Negotiation & Business Development
Certification
Logistics and Supply Chain Management, No Expiry Date
Languages
Arabic
English
French
Timeline
Warehouse Operations Manager
Global Freight Systems (GFS)
07.2022 - 03.2025
Office Administrator
Fenzi Business Center of Commission Agent and Courier Services
04.2017 - 06.2022
Bachelor's Degree - Social Work
Fayoum University
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