Experienced purchasing manager with a strong background in the food and beverage industry. Demonstrated expertise in streamlining procurement operations for retail stores, hypermarkets, and restaurants. Proven ability in supplier relationship management, strategic sourcing, and implementing cost-saving strategies. Recognized for driving operational excellence and cultivating lasting customer relationships with both UK and US customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Purchasing Manager
Batel Al Khair For Food Stuff Co
03.2019 - Current
Led end-to-end procurement across retail stores, restaurants, central kitchens, and warehouses, frozen, refrigerated, and dry goods
Used ERB System to authorize and monitor purchase orders and consumables.
Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
Developed strong supplier relations locally and internationally, driving favorable terms and supply chain efficiency
Managed a $12 million annual purchasing budget, optimizing transactions via letters of credit (LC) and cash against documents (CAD)
Oversaw a 5,000 square meter warehouse, implementing best practices to minimize wastage and ensure regulatory compliance
Imported over 1,000 private label items and managed packaging procurement to support uninterrupted operations.
Purchasing Officer
Batel Alkhair for Food Stuffs Co
01.2017 - 03.2019
Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Achieved budgetary objectives through careful planning, analysis of spending data, and implementation of appropriate controls with approximately 70% overseas Suppliers and 30% local suppliers within the purchasing department.
Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
International Account Advisor
Vodafone International Services
09.2013 - 12.2016
Built strong relationships with international clients, serving as the main contact for Account support
Delivered excellent customer service, quickly resolving billing issues and handling service requests
Managed account administration, ensuring accuracy in billing and client information.
Conducted thorough market research to identify potential areas of growth within the international sector, ultimately increasing company revenue.
Leveraged knowledge of cultural nuances to effectively communicate with diverse clientele across various countries and regions.
Implemented upselling new sales and marketing programs to boost sales 18%.
Senior Customer Service Representative
Sutherland Global Services Ltd
05.2011 - 09.2013
Provided exceptional client service, managing inquiries and resolving issues effectively
Resolved customer service issues using company processes and policies and provided updates to customers.
Engaged clients in person and over phone to answer questions and address complaints.
Increased account retention by identifying growth opportunities and implementing strategic solutions
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Established strong rapport with customers, which is helped in customers retention by 19% and fostering long-term relationships and repeat business.
Education
Bachelor's Degree - Accounting & Finance GPA Grade - Good
Alexandria University
Egypt
05-2011
C2 - English Language And Literature, General
Berlitz Internship
Alexandria University
05-2011
Skills
Procurement Process Improvement
Advertising knowledge
Procurement expertise
Bid process management
Food Service Background
Strategic Sourcing, Category Management, and Supplier Relationship Management
Data Analysis & Cost Optimization: Cost Analysis, Cost-saving Strategies, and Inventory Forecasting
Technical Proficiency: ERP Systems (SAP), Microsoft Office Suite, CRM Systems, Data Analysis Tools
Additional Information
Honors & Awards
, Certificate of Achievement - Batel Al Khair for Food Stuff Co
Dec 2022
President’s Award Certificate - Batel Al Khair for Food Stuff Co
Jun 2022
Service Anniversary Award Certificate - Batel Al Khair for Food Stuff Co
Dec 2
Certification
Supply Chain Sourcing Certification - Rutgers the State University of New Jersey – Coursera
CCSP License - Vodafone
Languages
Arabic
Native language
English
Proficient
C2
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Work Preference
Work Type
Full Time
Work Location
On-Site
Timeline
Purchasing Manager
Batel Al Khair For Food Stuff Co
03.2019 - Current
Purchasing Officer
Batel Alkhair for Food Stuffs Co
01.2017 - 03.2019
International Account Advisor
Vodafone International Services
09.2013 - 12.2016
Senior Customer Service Representative
Sutherland Global Services Ltd
05.2011 - 09.2013
Supply Chain Sourcing Certification - Rutgers the State University of New Jersey – Coursera
CCSP License - Vodafone
Bachelor's Degree - Accounting & Finance GPA Grade - Good
Alexandria University
C2 - English Language And Literature, General
Berlitz Internship
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