AHMED RASHWAN
Salmiya,KU
Summary
Results-driven Business Analyst with 5 years of experience delivering tailored IT solutions and 13 years in the IT field. Specializes in government and customs systems, currently working on the Kuwait General Administration of Customs (KGAC) system at PwC Technology. Expertise includes translating complex business requirements, conducting gap analysis, and streamlining processes through automation and system integration. Proficient in collaborating with cross-functional teams, managing stakeholder expectations, ensuring regulatory compliance, preparing technical reports, use cases, and conducting system demonstrations in English and Arabic. Adept at enhancing system efficiencies to drive business growth and operational success.
Overview
11
11
years of professional experience
Work History
Business Analyst for Kuwait General Administration of Customs
PWCT Technology - Agility Subsidiary
03.2024 - Current
- Company Overview: Agility Subsidiary, Kuwait
- Website: https://www.agility.com/en/
- Lead the analysis, design, and documentation of custom solutions for the Kuwait General Administration of Customs (KGAC) system, aligning with business and regulatory requirements
- Collaborate with cross-functional teams to gather and refine system requirements, creating comprehensive solution documentation (SD) including use cases, flowcharts, and user stories
- Work closely with stakeholders to implement process improvements, integrate new modules like duty exemptions, and enhance system functionalities at various stages of customs procedures
- Ensure smooth implementation by coordinating with developers and end users, managing change requests, and conducting UAT (User Acceptance Testing)
- Provide technical and business support to users, preparing detailed technical reports and conducting presentations for system demos in Arabic
- Agility Subsidiary, Kuwait
- Website: https://www.agility.com/en/
System Analyst for Kuwait Airways
ASC Kuwait - Automated Systems Company
08.2022 - 03.2024
- Company Overview: Aviation services
- Website: https://www.kuwaitairways.com/en
- Receive and validate website and mobile application technical and business requests from multiple teams, cooperate with teams to get a clear vision of the product, and implement new features to enhance the UX for a smooth flight ticket booking experience
- Aviation services
- Website: https://www.kuwaitairways.com/en
Product Owner
MyFatoorah Kuwait - Payment Gateways Provider
02.2021 - 08.2022
- Company Overview: FinTech
- Website: https://www.myfatoorah.com/
- Handling requests from vendors who need to customize the payment gateway as a product, validate the recommendations and see the implementation opportunity
- Gather the requirements and coordinate to have a timeline plan respecting the priorities
- FinTech
- Website: https://www.myfatoorah.com/
Senior Tech Support Engineer
MyFatoorah Kuwait - Payment Gateways Provider
06.2020 - 02.2021
- Company Overview: FinTech
- Website: https://www.myfatoorah.com/
- Responsible for developing and maintaining system integrations, including API-to-system integrations, services, internal and external API, and file transfer
- Participate in requirements analysis and decomposition, design, development, internal testing, and documentation
- Troubleshoot existing integrations and provide technical support to the application development team
- FinTech
- Website: https://www.myfatoorah.com/
Multi Applications Software Support and Android Developer
OceanSoft Kuwait - Software House
01.2018 - 06.2020
- Company Overview: Website: https://www.ocean-kw.com/
- Provide support via phone, online, and face-to-face service
- OceanSoft offers various applications related to marketing, stock, accounting, managerial affairs, clinics, beauty centers, etc
- Website: https://www.ocean-kw.com/
Customer Care and Technical Support Representative
Vodafone Egypt Cairo - Multinational Telecommunication
06.2013 - 08.2017
- Company Overview: Website: https://web.vodafone.com.eg/
- Handle customer cases, manage troubleshooting SRs to high-level teams, and maintain relationships between systems and teams
- Website: https://web.vodafone.com.eg/
Education
BACHELOR’S DEGREE - Foreign Languages And Literatures (Al-sun)
ASSUIT UNIVERSITY
Egypt05-2011
Skills
- Project Management & Collaboration Tools:Trello: Proficient in managing project workflows, task assignments, and tracking progress using Kanban boards
Jira: Skilled in issue tracking, sprint planning, and managing agile project cycles
- Technical Documentation & Design:MS Visio: Expertise in creating flowcharts, system architecture diagrams, and process mapping for clear visual representation
Mock Design: Strong ability to create wireframes and mock-ups for software solutions, ensuring user-centered design
- Programming & Scripting Languages:Google Apps Script: Automating workflows within the Google Workspace for enhanced productivity
Java: Strong object-oriented programming skills, applied in building robust and scalable applications
JavaScript: Proficient in front-end development and scripting for dynamic web applications
Kotlin: Experience in Android development, building intuitive and responsive mobile applications
VB & VBA: Expertise in automating tasks and enhancing functionalities in Microsoft Office products
- Database Management & Query Languages:T-SQL: Advanced skills in writing complex queries, stored procedures, and optimizing database performance
Firebase: Experience in utilizing Firebase for real-time databases, authentication, and cloud messaging
- APIs & Integration:RESTful API: Skilled in designing, testing, and integrating APIs for seamless data exchange between systems
JSON: Proficient in using JSON for data interchange and API communication
- Platforms & Systems:SharePoint: Experienced in creating collaborative workspaces and automating business processes with SharePoint
Zendesk: Knowledgeable in managing customer support workflows and ticketing systems to improve user satisfaction
- Industry Knowledge:Aviation as a Service: Understanding of aviation-specific software solutions, integrations, and process automation
FinTech: Experience in developing and supporting solutions for financial services, including payment processing and compliance
- Communication & Presentation:Presentation: Strong presentation skills for effectively communicating technical concepts to stakeholders
Conference: Experience in leading discussions and delivering insights during industry conferences and seminars
Projects
Kuwait Airways website facelift (Analysis - Aviation Sector) Kuwait Prayer Time Android Mobile (Kotlin - Private Sector) Energy-Appointment Android Mobile (Kotlin) SUPERCASE Mobile Android (Kotlin) AVVOCATO Desktop (VB.net) EXTOVCF Desktop (VB.net) SQL-BACKUP Desktop (VB.net) EXTOVCF-S Desktop (VBA)
Bayt
https://people.bayt.com/ahmedraashwan/
Personal Information
Age: 35
Languages
Arabic
Native language
English
Proficient (C2)
C2
Italian
Upper Intermediate (B2)
B2
Interests
History
AI Usages
Documentaries
Systems Architecture
Timeline
Business Analyst for Kuwait General Administration of Customs
PWCT Technology - Agility Subsidiary
03.2024 - Current
System Analyst for Kuwait Airways
ASC Kuwait - Automated Systems Company
08.2022 - 03.2024
Product Owner
MyFatoorah Kuwait - Payment Gateways Provider
02.2021 - 08.2022
Senior Tech Support Engineer
MyFatoorah Kuwait - Payment Gateways Provider
06.2020 - 02.2021
Multi Applications Software Support and Android Developer
OceanSoft Kuwait - Software House
01.2018 - 06.2020
Customer Care and Technical Support Representative
Vodafone Egypt Cairo - Multinational Telecommunication
06.2013 - 08.2017
BACHELOR’S DEGREE - Foreign Languages And Literatures (Al-sun)
ASSUIT UNIVERSITY
Similar Profiles
Michael MitchellMichael Mitchell
Management Analyst at Agility TechnologyManagement Analyst at Agility Technology
Alla HabashAlla Habash
Software Engineering Intern at Agility Communications And Technology ServicesSoftware Engineering Intern at Agility Communications And Technology Services
Siddharth SharmaSiddharth Sharma
Lead - Technology at Capital Technology Solutions (A Subsidiary of Falcon Group of Companies)Lead - Technology at Capital Technology Solutions (A Subsidiary of Falcon Group of Companies)
Manal DiefallahManal Diefallah
General Practitioner at Mahmoud Haji Haider ClinicGeneral Practitioner at Mahmoud Haji Haider Clinic
Mostafa IssaMostafa Issa
Solutions Support Engineer at NVSSoftSolutions Support Engineer at NVSSoft