Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
StoreManager

Ajnas Thai Kandy

Sales Associate
Kuwait City,KU

Summary

Hardworking and experienced sales associate with several years of experience serving as a supportive leader and dedicated to providing quality care for ultimate customer satisfaction.Proven ability to establish and maintain excellent communication and relationship with customers. Dedicated to identifying customer needs & delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the retail industry.Bilingual and ready to join my next team.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
6
6
Languages

Work History

E-commerce sales associate

Jarir Bookstore Kuwait
09.2022 - Current
  • Operates the online orders desk, responding to multiple customer inquiries, requests and concerns in a timely manner, both over the phone and online
  • Picks, packs and processes pick-up and ship-to-home orders in the online orders system
  • Accurately verifies merchandise quantities, descriptions and prices
  • Offers replacement products or substituted products to customers for unpicked quantities
  • Updates the online orders system with the quantities, storage and pick-up locations, and reason codes (if applicable) for unpicked quantities
  • Prints receipts and order labels, and attaches receipts to the customer orders
  • Finds customer orders in the online orders system when the customer arrives for pick-up, verifies the accuracy of the order and completes the order in the online order system
  • Processes returns and exchanges using the computerized system of customer purchases efficiently, following standardized procedures
  • Follows established policies and procedures on returns
  • Deals with challenging situations and conflict resolution in a professional manner.

Team Leader

Jarir Bookstore Kuwait
01.2017 - 09.2022
  • Be knowledgeable of and perform sales support functions related to AS 400 procedures
  • Adhere to loss Prevention & inventory control
  • Maintaining time keeping & personnel record
  • Prepare & Submit Performance reports.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Mentored and guided employees to foster proper completion of assigned duties.

Salesman

Jarir Bookstore Saudi Arabia
01.2016 - 01.2017
  • Demonstrated excellent communication skills by working with people daily of diverse backgrounds
  • Maintaining selling floor presentations & restocking them as needed
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Retained excellent customer satisfaction ratings through outstanding service delivery.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Sales Executive

Atomos International Dubai
01.2014 - 09.2015
  • Developed skills in prioritizing, organization, decision making, time management and verbal/written communication skills
  • Develops sales opportunities by researching and identifying potential accounts
  • Soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and record orders.
  • Preparing Commercial Invoices and Delivery Notes
  • Arranging & providing Technical Training to the staff at various retail accounts (Sharaf DG, Jumbo, National Stores, Virgin, Mega Store, etc..) in UAE.
  • Participate in exhibitions and trade shows to promote new Products and Services.

Sales Associate

Samsonite Grand Stores Dubai
06.2010 - 02.2014
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Business Management - Https://www.credly.com/badges/5a50ca5c-bfe7-44b5-9

Kannur University
07.2005 - 08.2008

Skills

Excellent communication skillsundefined

Accomplishments

  • Achieved overall 6 band (L-6,R-6,W-6.5,S-6) in general IELTS exam.
  • Driving License : LMV (UAE & INDIA)
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Sports : Beach volleyball, Cricket

Music : Rock, Pop and Hiphop

Travel : Singapore, Dubai, Riyadh, Kuwait

Timeline

E-commerce sales associate

Jarir Bookstore Kuwait
09.2022 - Current

Team Leader

Jarir Bookstore Kuwait
01.2017 - 09.2022

Salesman

Jarir Bookstore Saudi Arabia
01.2016 - 01.2017

Sales Executive

Atomos International Dubai
01.2014 - 09.2015

Sales Associate

Samsonite Grand Stores Dubai
06.2010 - 02.2014

Bachelor Of Business Management - Https://www.credly.com/badges/5a50ca5c-bfe7-44b5-9

Kannur University
07.2005 - 08.2008

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Ajnas Thai Kandy Sales Associate