Akshay K N
Kunnamkulam,India
Summary
Results-driven office and banking professional with experience supporting daily branch operations, processing financial transactions, maintaining accurate records, and assisting customers. Recognized for strong organizational skills, attention to detail, and the ability to work efficiently in fast-paced environments while maintaining high standards of professionalism
Overview
1
1
year of professional experience
1
1
Certification
Work history
Office Staff / Collection Agent
Yogakshemam Loans Limited
kunnamkulam, India
2025.02 - 2026.03
- Contacted customers by phone, email, and in person to collect overdue payments.
- Negotiated payment plans while maintaining positive customer relationships.
- Monitored delinquent accounts and maintained accurate collection records.
- Followed up on overdue accounts to reduce outstanding balances.
- Ensured compliance with company policies and applicable debt collection regulations.
- Investigated payment issues and resolved customer disputes efficiently.
- Prepared collection reports and updated account status in the system.
- Achieved monthly collection targets through effective communication and negotiation skills.
Education
Bachelor of Commerce - Computer Application
Kerala, IndiaPlus Two
All Saints college Maratencode ThrissurSSLC
GHSS Kadavallur ThrissurSkills
- Product knowledge and inventory awareness
- Customer relationship management
- Communication and negotiation skills
- Sales achievement
- Quotation and billing management
- Basic computer proficiency
- Time management strategies
- Problem solving techniques
- Team collaboration
- Product knowledge
- Market analysis
- Time management
- Negotiation
- Upselling techniques
- Problem solving
- Inventory management
- Knowledge of sales methodologies
- Customer relations
- Account management
- Sales and market development
Certification
- ADMCA (Advanced Diploma in Computer Applications)
- DIFA (Diploma in Financial Accounting)
Languages
English
Hindi
Malayalam
Tamil
Timeline
Office Staff / Collection Agent
Yogakshemam Loans Limited
2025.02 - 2026.03
Plus Two
SSLC