Alaa Alawneh

I provide IT technical support for Gulf bank users as a Desk top support engineer for more than 2000 users and 48 branch, my daily work includes :

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

- Coordination, management and uploading of the application content

• Office 365 portal administration (create users and groups , customizing and managing their roles , memberships and permissions , invite guest users , managing sharepoint access).
• - Active directory administration (create , customize and manage the on premises users and groups ).
• - Ideals virtual data room administration (invite users , create groups and folders , assign permissions for the users ).
• - Pushing windows updates and patches via SCCM .
• - Monitoring & responding to Kaspersky admin center reports and security alerts .
• - Responding to client support requests.
• - Contacting clients to find out the nature of the problem.
• - Installing and maintaining hardware and computer peripherals.
• - Installing and upgrading operating systems and computer software.
• - Troubleshooting hardware and software issues.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.

Intern in the networks administration department