Alaa A. F. Al-Hakawati
Salwa,HA
Summary
Dynamic Network Backbone and Field Engineer with over 20 years of expertise in designing, deploying, and maintaining robust network infrastructures across diverse sectors, including retail, corporate, and government. Proven ability to troubleshoot complex systems while leading cross-functional teams to deliver exceptional technical support and enhance customer satisfaction through continuous improvement and the integration of emerging technologies. Recognized for a results-oriented approach that drives operational excellence and fosters innovation in network solutions, alongside a strong commitment to aligning technical strategies with business objectives. Eager to embrace new challenges that leverage interpersonal skills, effective time management, and problem-solving expertise to contribute to team success and organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Support Backbone / Field Engineer
Zajil / KEMS A KALAM Group Company
02.2014 - Current
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Assessed processes to assure that construction progressed as scheduled and met contract specifications.
- Monitored construction methods and installations, inspection and testing processes.
- Identified major issues that could arise and provided solutions for these problems.
- Handled all quality control checks for at all the smart buildings projects [CRC Al-Tijariya Projects], [Four Angles], [Amwanj Complex], [Shikha Fatima Complex] and [Arch complex].
- Applied expertise in comprehensive root cause failure analysis.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Prepared documentation that would be used in requests for proposal.
- Managed team in troubleshooting efforts that alleviated errors.
- Provided review of design modifications and requests for clarification.
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Documented and developed engineering procedures and processes.
- Created detailed reports on engineering activities and findings.
- Led engineering teams to successfully complete projects on time and within budget.
- Conducted technical evaluations of engineering designs and test results.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Collaborated with other departments to facilitate successful project completion.
- Conducted research to identify and evaluate new technologies and concepts.
- Developed high-quality engineering designs and plans to meet industry standards.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Developed comprehensive engineering documents for all projects.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Analyzed and interpreted data to identify trends and recommend improvements.
Network Backbone & Field Engineer
Zajil / KEMS
01.2014 - Current
- Provide technical support for ADSL, GPON, VDSL, and bonding services in retail and smart building environments
- Configure and troubleshoot PPPoE, fiber, and DSLAM port services for new installations, upgrades, and cancellations
- Manage port migration activities and coordinate jumper work orders with OPS back office
- Ensure timely updates of port exchanges and system records
Field Engineer
GulfNET Telecommunication
01.2007 - 01.2014
- Led network backbone support for retail consumer and SMB departments
- Delivered field engineering services for government contract projects
- Oversaw site engineering for the Discovery Mall infrastructure deployment
IT Administrator & Applications Programmer
Combined Group GTC Co.
01.2004 - 01.2006
- Managed IT systems and developed applications for the Ministry of Education Maintenance Supervision Projects
- Provided technical support and programming services at the company’s head office
Education
B.Sc. - Networks & Systems Engineering
Tishreen University
Syria08-2004
Skills
- Interpersonal communication
- Effective interpersonal communication
- Analytical problem-solving
- Team leadership
- Strong perceptiveness
- Proficient in technical skills
- Cisco network infrastructure
- Windows Server and Microsoft systems expertise
- Network automation expertise
- Network security configuration
- Hardware installation expertise
- Project coordination and documentation
- Technical reporting and documentation
- Troubleshooting
- Analytics
- Corrective action planning
- Remote diagnostics
- Customer support
- Installation planning
- Quality control
- Field testing
- Project scheduling
- System testing
- Team communication
- Relationship building
- Report preparation
- Jobsite support
- Equipment installation
- End-user training
- Performance optimization
- Site inspections
- Field data collection
- Document management
- Quality assurance
- Network configuration
Certification
- CCNA – Cisco Systems
- MCSA – Microsoft Certified Solutions Associate
Languages
Arabic (Native)
English (Fluent)
Timeline
Retail Support Backbone / Field Engineer
Zajil / KEMS A KALAM Group Company
02.2014 - Current
Network Backbone & Field Engineer
Zajil / KEMS
01.2014 - Current
Field Engineer
GulfNET Telecommunication
01.2007 - 01.2014
IT Administrator & Applications Programmer
Combined Group GTC Co.
01.2004 - 01.2006
B.Sc. - Networks & Systems Engineering
Tishreen University
Calligraphy
Arabic Calligraphy