ALAA' KHAFAJA
Kuwait
Summary
Results-driven professional with strong expertise in administrative support, legal administration, and technical application assistance. Proven ability to enhance operational efficiency through compliance monitoring and financial reporting. Demonstrates effective problem-solving skills and clear communication, contributing to organizational success in fast-paced environments.
Overview
12
12
years of professional experience
Work history
Human Resource Co-Ordinator
Inaya Medical Center
, Kuwait
05.2014 - 08.2020
- Maintained referral log to ensure accurate tracking of patient information.
- Monitored office supplies to streamline inventory management.
- Collected co-pays and deductible amounts promptly during patient interactions.
- Provided service for walk-in patients and equipment requests efficiently.
- Delivered technical assistance to customers as required, enhancing user experience.
- Communicated Service Excellence principles effectively with location employees.
- Scheduled patient appointments for consultations, evaluations, treatments, and follow-ups systematically.
- Updated and maintained patient medical records in compliance with company protocols.
Human Resources Assistant
Trolley Convenience Store
08.2020 - 02.2021
- Administered assessments to validate applicants' skills and scheduled examinations.
- Conducted orientation for new employees, fostering a smooth onboarding experience.
- Maintained comprehensive employee records by entering and updating data accurately.
- Coordinated HR projects, including meetings and training sessions, enhancing operational efficiency.
- Handled employee requests regarding HR policies while ensuring compliance with regulations.
- Provided administrative support to HR executives by managing correspondence and documentation.
- Safeguarded sensitive information, maintaining confidentiality of HR operations.
- Delivered payroll information by collecting accurate time and attendance records.
Retail Coordinator
Trolley Convenience Store
03.2021 - 01.2022
- Planned and managed inventory levels, optimising stock control decisions.
- Oversaw timely deliveries to ensure operational efficiency.
- Analysed sales figures and forecasted future sales trends.
- Ensured achievement of sales targets through strategic planning.
- Developed markdown and promotional calendars to enhance profitability.
- Utilised information technology for accurate data recording and analysis.
- Managed staffing issues, including interviewing, appraisals, and training programmes.
- Monitored market trends and competitor activity to inform strategy.
Cabin Crew – Operational Compliance Ground Staff
Kuwait Airways
03.2022 - 12.2025
- Conducted monitoring reviews, delivering detailed reports promptly.
- Collaborated with team members to maintain accurate records and compliance registers.
- Inputted information into spreadsheets for efficient data management.
- Provided compliance support by responding to business queries.
- Created and updated Excel and Word documents for operational needs.
- Attended pre-flight meetings to clarify Flight Attendant duties and positions.
- Greeted passengers during boarding and disembarking while assisting with seating arrangements.
- Checked cabin and cargo sections prior to take-off, ensuring compliance with safety regulations.
Marketing executive
Ghaliah Marketing Agency
Kuwait City, Al Asimah
08.2025 - Current
- Performed administrative and secretarial support functions for local mortgage broker.
- Coordinated multiple projects, managing shifting priorities effectively.
- Assisted with general accounting tasks, maintaining accurate journals.
- Provided telephone support, investigating and resolving billing issues.
- Trained and supervised office staff to improve operational efficiency.
- Developed marketing strategies to boost brand visibility and engagement.
- Conducted market research to identify trends for targeted campaigns.
- Created compelling digital content to enhance audience interaction.
Education
Bachelor's degree - Business Administration, Accounting
Arab Open University - Kuwait
Kuwait City, Al Asimah 09.2020 -
Skills
- Administrative support
- Operational support
- Legal administration
- Technical application assistance
- Innovation and creativity
- Proactive attitude
- Technical proficiency
- Time optimization
- Assertiveness
- Compliance monitoring
- Financial reporting
Languages
Arabic
Native
English
Fluent
Timeline
Marketing executive
Ghaliah Marketing Agency
08.2025 - Current
Cabin Crew – Operational Compliance Ground Staff
Kuwait Airways
03.2022 - 12.2025
Retail Coordinator
Trolley Convenience Store
03.2021 - 01.2022
Bachelor's degree - Business Administration, Accounting
Arab Open University - Kuwait
09.2020 -
Human Resources Assistant
Trolley Convenience Store
08.2020 - 02.2021
Human Resource Co-Ordinator
Inaya Medical Center
05.2014 - 08.2020